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What's New? See New or Updated Articles in our Support Knowledgebase!
Posted by Meghan Modreck on 07 Sep 2016 04:14 PM

Please click the links below to view new (or updated) articles in the MVE Support Knowledgebase. These articles can be viewed and shared with staff to learn more about the features available in MVE!

Other Settings Breakdown (Updated)

How can I update frame measurements for multiple frames at one time?

How can I automatically enable Patient Communication Settings for all patients?

How can I set the Ordering Provider for an Insurance Company?

How can I restrict employees from accessing MVE unless he/she is clocked in?

How to Setup Default Fitting Fees

How to Customize the Insurance Benefit Information for Specific Insurance Companies

How to Customize the Physician Display in the Calendar Module

Read more »

KB Updates
Posted by Claude Arnaud Lavaud on 21 Mar 2016 11:52 AM

How-To Docs

Purchase Order Shortcut

The To Do Button in the Order Module

How to Import Insurance Fee Schedules

2015 Meaningful Use Reports


Knowledgebase FAQs

What happened to the 'Lock' option in the Assessment tab?

What happened to the 'Last Exam Date' field?

Is there a way to default the Complaint tab to the 'Questionnaire' view?

Is there a way to transfer the final rx automatically?

Where do I activate the 'Who Is Your Insurance' (WIYI) interface?

Is there a way to view the image next to the patient information at the top of the Exam module?

How can I improve the response time with the Exam module?

What if an insurance fee schedule is not available for import?



Meaningful Use 2016

New Things To See in MVE Webinar

Exam Walkthrough Webinar

How to Import Fee Schedules Webinar

Commonly Used Reports Webinar

Reports Portal Tips and Tricks

Patient Portal Webinar

After Sales Workflow Webinar

Optical Only Workflow Webinar

Read more »

RELEASE NOTES: My Vision Express Version 2014, Build 160216, Revision 8
Posted by Michelle Stone on 24 Feb 2016 02:08 PM

We are pleased to to announce the public release of Build 160216 for My Vision Express® Version 2014. For complete details on the latest build, please review the revised release notes for My Vision Express Version 2014 – Build 160216.

If you have any questions regarding this build, please feel free to visit the My Vision Express Support Central portal online at If you are in need of assistance during the upgrade process, please call our Support Team at 1-844-450-HELP (4357).

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Webinar On-Demand: Meaningful Use 2016
Posted by Michelle Stone on 19 Feb 2016 12:41 PM

Our webinar on My Vision Express and Meaningful Use 2016 is available on demand. You can also view or download our Meaningful Use 2016 Objectives document to review at your convenience.

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Webinar On-Demand: New Things To See In MVE!
Posted by Michelle Stone on 19 Feb 2016 12:35 PM

Our webinar showcasing the new features in the latest build of My Vision Express Version 2014 is now available on demand!

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