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Your Preference, Our Support
Posted by Kornika King, COA on 28 Aug 2014 09:57 AM
It is our pleasure to provide you with the highest level of support. Should you ever need help, we offer several ways for you to get answers, all at your convenience. Contact us directly or access the resources. It's your preference!
chat live logo
Chat with one of our support specialists live between 8:00 AM and 7:00 PM, EST, by visiting and clicking the live chat icon found on the left side of the page. To better assist you, choose which department you wish to speak with from the drop down menu.

From within My Vision Express, press F1 on your keyboard to launch the help file. In it you'll find information on how to set up and use everything the software has to offer. If you don't have the software open, you can navigate to

You can search the knowledgebase and get answers to the most frequently asked question 24 hours a day. Visit Support Central at any time by navigating to

Reach us by toll-free by phone between 8:00 AM and 7:00 PM, eastern standard time (EST), by calling 844.450.HELP (4357) then choose:
  • Option 5 for connectivity,
  • Option 6 for installations, or
  • Option 7 for program support.

You may also dial 877.882.7456 and first dial option 3 (for support) then choose from one of the options above.

Email us for help by sending an email to the appropriate address:

Emails are answered during support hours (8:00 AM to 7:00 PM, EST).

To exchange ideas, get help, and share general knowledge with other users of My Vision Express, you can visit the community forum which is available 24 hours a day. Click here to join in the conversation.

There are over 100 video tutorials created by our implementation and training support staff that cover the setup and use of the modules within the software. Click here to view them now.

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The Ultimate All-in-One Phone System
We introduced you to the feature-rich and cost saving benefits of RingCentral. Now we're enthusiastic to share a deeper look at how we can help your business communicate at peak efficiency.
All Inclusive
RingCentral stands out from other phone services, as a complete solution. You get voice, fax, SMS, business-class IP phones and a wide array of features-all easily managed in one cloud system and delivered in a convenient, predictable monthly bill.
Smart Mobility
You can turn your smartphones and tablets into devices for business-use and manage your system with free RingCentral Apps. You can save a lot by having your staff use their own phones, in your system, and you maintain control of your phone numbers.
Multiple Locations
Only RingCentral offers the functionality to combine many locations, in your one phone system. It's ideal for busy business owners who have to manage different groups-adding and deleting locations and users. It's simple to do on the fly and scale as you grow.
Save Money
Since service is in the cloud, hardware and expensive technical assistance is eliminated. Enjoy unlimited calling in the US and Canada, with local and toll-free numbers. 
You just need an Internet connection and phones and you're good to go. Service is easy to set up in minutes, not weeks and it's simple to manage your entire system online. 
For more information or to schedule a consultation, call 877.882.7455 or email We'd be happy to answer your questions and get you signed up.

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We are proud to announce that we have been included in this year's Inc. magazine 5000 list as one of the fastest growing private companies in America for the third straight year.

More importantly, we want to THANK YOU for making it possible! It is because of our customers that we continue to grow. 
As we move forward, we look to improve all aspects of the software and make it better than ever!
In fact, to aid in this effort, we've moved to a larger location and nearly doubled our support and training staff, have added to the programming and development teams, and we plan on continuing our efforts to acquire the best minds in the industry to help support you.
Support Central Changes
Improved Appearance
Support Central has a brand new look.
Better Search
The search feature is now powered by Google, making it easier to find the relevant search results you're looking for. 

New Number
There's a new toll-free number you can use to reach us that is easier to remember and connects you directly to support. You can now call 844-450-HELP (4357).
Head to to check out our changes.
New Video Tutorials
Meaningful Use
There are quite a few new videos covering various Meaningful Use topics such as computerized physician order entry (CPOE) for both stage 1 and stage 2 as well as achieving compliance with objectives for patient electronic access (Stage 2, Core 7) and electronic notes (Stage 2, Menu 2). Click here to view the Meaningful Use updates.

Patients Module
There's a new video available that details how to use the patients module. Click here to watch it.
Patient Portal (Cloud Customers Only)
If you need help setting up and using your patient portal, click here to view a video guide that takes you through all the steps.
New Knowledgebase Articles
The knowledgebase is a resource to finding all the answers to questions you may have on setting up, using, and troubleshooting My Vision Express. Several articles are added every week by our support, implementation, and training staff.
The latest articles include:
We're Social
We're not exactly new to Social Media but now we look better! Find us on Facebook, Twitter, LinkedIn, Google+, and YouTube:
Like us on Facebook Follow us on Twitter View our profile on LinkedIn Find us on Google+ View our videos on YouTube
Hope to "see" you around!
Your My Vision Express Team
In This Issue
Community Forum

Post your questions and have them answered by other My Vision Express users like yourself. 

You can also contribute by posting your own tricks, tips, and solutions.


Join in on the discussion today by clicking here.

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Press Release
Posted by Kornika King, COA on 21 Aug 2014 02:22 PM

Insight Software, LLC | My Vision Express

CONTACT: Kornika King, COA
Insight Software, LLC | My Vision Express

877.882.7456 x 725 or 954.703.4063 direct




(Weston FL – August 21, 2014) Insight Software, LLC returns to Inc. magazine’s Top 5000 list of fastest growing private companies in America for the third consecutive year, posting a three-year revenue growth of 170%.

Inc. magazine has been the premier print publication for entrepreneurs and business owners for over 30 years and began publishing its list of fastest growing private companies in America in 1982, and after ten-years of existence, Insight Software finds itself, once again, alongside such companies as Microsoft, Under Armour, and Pandora.

Insight Software designs software exclusively for the eye care industry. Our flagship product, My Vision Express, is a fully certified system for practice management and electronic health records that helps optometrists, ophthalmologists, and opticians improve and optimize their workflow in all areas.

My Vision Express is used all across the world by over 12,000 eye care professionals and has been translated into more than four languages. It is a software that offers ease of use, innovation, quality, and affordability.

We were founded in 2004 by Vipul Katyal, a developer, whose desire to help a friend turned into a lifetime passion. When asked about his success, he states, “It’s our people. Our team consists of top tier talent in the IT and optical industries. Together they combine their talents to create the most innovative software features and provide the highest quality services.”

As far as his plans for the future? Vipul says, “We’ve only just begun. Our focus right now is to be better tomorrow than we are today. We must concentrate on providing solutions for the challenges eye care providers are currently facing, enabling them to achieve success.”

You can find out more about My Vision Express on our website at

To view the entire Inc. 5000 list, visit


Insight Software, LLC | My Vision Express
3265 Meridian Parkway, Suite 112
Weston FL 33331


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Accelerate Your Daily Operations with My Vision Express and XCharge
Posted by Kornika King, COA on 18 Aug 2014 10:39 AM


Accelerate your daily operations with My Vision Express and XCharge

The world of payment processing can be confusing – especially when you're trying to run a business. That’s why My Vision Express joined forces with XCharge and Accelerated Payment Technologies (APT) to create a fast, efficient, and affordable payment processing solution for your business!

Special Offer:

Waive 2 months of your service contract when you signup for credit card processing!* ($600 value) Hurry, this offer expires on October 31, 2014.

Features and Benefits

  • Credit CardsCOMPETITIVE RATES – Industry-favored rates.
  • EFFICIENCY – Reduce time spent on redundant data entry, reconciliation and error correction.
  • SPEED – Simple one-step payment processing creates a streamlined and fast checkout experience.
  • CONVENIENCE – Any networked computer becomes a payment processing and reporting station.
  • CONTROL – Gain valuable insight with real-time and historical transaction reporting.
  • SECURITY – XCharge is a PCI compliant application meeting Payment Application Data Security Standards (PA-DSS) for safe, secure credit card processing.

Contact us today to learn how XCharge can better serve your business!

Call 800.637.8268 or email

Credit Cards

* We will waive 2 months of your service contract when you open a new APT/XCharge account between Aug 1, 2014 through Oct 1, 2014. That is a maximum savings of $600!*. Existing APT/XCharge customers and businesses outside the U.S. Do not qualify. Accelerated Payment Technologies, Inc. is a registered ISO and MSP of HSBC Bank, National Association, Buffalo, NY, a registered ISO and MSP of Wells Fargo Bank, N.A., Walnut Creek, CA, and a Registered Independent Sales Organization for Synovus Bank, Columbus, GA.

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