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Sep
13
MVE Support
Posted by MVE Support on 13 Sep 2019 01:48 PM

Dear MVE Client,

We have transitioned from Kayako Help Desk to Salesforce Service Cloud. Just a friendly reminder that as of May 4, 2018, Kayako Help Desk and the chat feature are no longer monitored. We would also like to encourage our users to utilize our Client Portal.

Please contact support Monday-Friday, 8-7 ET at (877) 882-7456 or via email at mvesupport@eyecareleaders.com.

Thank you,
Your MVE Support Team


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Sep
13
Connectivity Issue Resolved
Posted by MVE Support on 13 Sep 2019 12:26 PM
Dear My Vision Express Client,
We apologize for the system issues your practice may have experienced with My Vision Express today. The system is restored and should be fully functional at your practice. Please reply to this message or call our support team if you experience any additional issues.
Support is available at (877) 882-7456 or via email at mvesupport@eyecareleaders.com.
Thank you,
Your MVE Support Team

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Sep
13
Cloud Connectivity Issue
Posted by MVE Support on 13 Sep 2019 10:26 AM
Dear MVE User,
Some of our cloud users may be experiencing issues accessing My Vision Express. We are working diligently to resolve the issue.  We will notify you as soon as the functionality is fully restored.
We appreciate your patience,
Your MVE Support Team

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Sep
9
Issue with our Phone System
Posted by MVE Support on 09 Sep 2019 10:27 AM

red telephone

We are currently experiencing intermittent issues with our phone system. The provider is working to restore services as quickly as possible. In the meantime, please email our support team at mvesupport@eyecareleaders.com.

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Sep
3
MVE Support
Posted by MVE Support on 03 Sep 2019 09:06 AM

Dear MVE Client,

We have transitioned from Kayako Help Desk to Salesforce Service Cloud. Just a friendly reminder that as of May 4, 2018, Kayako Help Desk and the chat feature are no longer monitored.

Please contact support Monday-Friday, 8-7 ET at (877) 882-7456 or via email at mvesupport@eyecareleaders.com.

Thank you,
Your MVE Support Team


Read more »




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