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Mar
30
My Vision Express Cloud: Desktop Shortcut Access
Posted by Michelle Stone on 30 Mar 2015 03:43 PM

For any My Vision Express Cloud customers who are experiencing a connectivity problem using a desktop shortcut to access the cloud, the following instructions should help address that issue.

 

  1. Navigate to rds.mvecloud.com via any internet browser (e.g Internet ExplorerGoogle Chrome) and login with your My Vision Express Cloud credentials.

NOTE: In the event that you receive an error while launching the application, download and install TSScan by clicking on "Downloads" on the My Vision Express Cloud homepage. Then, select the TSScan application for your operating system (Windows, Mac O/S) and install. If the problem persists, please verify that the following KB from Microsoft is not installed (KB2830477).

 

  1. From the Windows Control Panel, access "Programs and Features".
  2. Click on "View Installed Updates" and type in "KB2830477" (without the quotes) into the Search box that appears.
  3. If found, select the item and click on "Uninstall".
  4. Restart the computer to apply the changes.

 

You should be able to navigate to rds.mvecloud.com from a desktop shortcut after this change.

 

If you have any questions or concerns or are still unable to access My Vision Express Cloud, please contact our My Vision Express Cloud Team at 1.877.882.7456, Option 5, or email our Cloud Support Team at webhosted@myvisionexpress.com.


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Mar
30
My Vision Express Cloud Access
Posted by Michelle Stone on 30 Mar 2015 11:16 AM

 

For all My Vision Express Cloud customers, please note that the My Vision Express Cloud is accessible by navigating to rds.mvecloud.com via any internet browser (e.g Internet ExplorerGoogle Chrome). Please ensure that you are directing your browser to rds.mvecloud.com and nota variation like rds7.mvecloud.com. For additional information on how to access My Vision Express Cloud via internet browser, please review the Knowledgebase article on how to access Cloud from a browser.

If you're using Microsoft RemoteApp or Microsoft Desktop Web Access, you will need to update the RemoteApp or Webfeed configuration. For instructions, please see the Knowledgebase article on how to update the work resources.

If you have any questions or concerns, please contact our My Vision Express Cloud Team at 1.877.882.7456, Option 5, or email our Cloud Support Team at webhosted@myvisionexpress.com.

 Thank you for choosing My Vision Express Cloud for your practice.


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Mar
19
Webinar Series: Patient Communications
Posted by Michelle Stone on 19 Mar 2015 05:23 PM

My Vision Express Patient Communications

Keep your patients informed, streamline your practice workflow, and increase revenue by reducing the number of no-shows using Patient Communications, a fully integrated marketing and communications module built into the My Vision Express® practice management and electronic health record (EHR) software solution.

With Patient Communications you’re able to reach out to your patients via email, voice calls (telephone), and via SMS/text message. This enables your practice to send out appointment reminders, perform recalls, alert patients of follow-ups, notify them of when their eyewear orders ready for pick-up, and much more.

We have several dates and times available for our webinar series focusing exclusively on our Patient Communications module — simply pick the most convenient date and time for you from the selection below.

Please note that after registering, you will receive a confirmation email containing information about joining the webinar.

If you have any questions regarding this webinar or about Patient Communications, call My Vision Express toll-free at 1.877.882.7455  or email us at sales@myvisionexpress.com.


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Mar
19
Video of the Day: ICD-10
Posted by Michelle Stone on 19 Mar 2015 04:00 PM

My Vision Express Insights - Video of the Day

Today's featured video shows how your practice can easily transition to ICD-10 with My Vision Express.

Simply click on the video below to view it on our YouTube channel:

ICD-10

For more tips and how-to videos about My Vision Express, follow us on Facebook, Twitter, or LinkedIn.

Do you have questions on how you can optimize My Vision Express for your practice? Let us know by calling us toll-free at 1.877.882.7455 or by sending an email to our sales team at sales@myvisionexpress.com.
For support questions, you can reach us toll-free at 1.844.850.HELP (4357) or even chat with us live on our website.


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Mar
18

 Updated Release Notes: Build 150224

We've recently issued a patch of minor fixes for Build 150224 for My Vision Express® Version 2014 (MVE 2014). For the complete details, please read the updated release notes for My Vision Express Version 2014 - Build 150224.

 

If you have any questions regarding this patch or this build, please feel free to utilize all of the articles, FAQs, and videos available here on the My Vision Express Support Central portal. If you are in need of assistance, please call our Support Team toll-free at 1.877.882.7456.

 

Please Note:  An Internet connection is required to run the application. The software periodically performs a license check that would fail without Internet connectivity. Many features of the software require Internet access as well. If you are an Eligible Professional (EP), some of these are required to qualify for the "Meaningful Use" of certified electronic health record (EHR) technology under the incentive programs from the Centers for Medicare and Medicaid Services. My Vision Express Cloud users will be updated to the new release automatically; users of a local server installation of My Vision Express will be prompted to update to the latest build.


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