RSS Feed
Latest Updates
Early-bird pricing for ONE User Summit
Posted by MVE Support on 18 May 2018 05:11 PM
We just released additional details for the User Summit so we’re making a one-time extension of our early-bird rate!
We get it. You’re busy. But we REALLY think you and your practice will benefit from our User Summit, and we’d like to give you another opportunity to save some money on registration. Plus, we have some new details on the event you’ll find even more exciting. 
Visit to see even MORE reasons you won’t want to miss this inaugural event, including:
  • Full Session Details: View comprehensive descriptions on our breakout sessions from top industry experts and hands-on-training for your software. With topics ranging from clinical operations to regulation and compliance, along with product roadmap sessions, you’ll find actionable insights to help every aspect of your practice.
  • Join us for a fun-filled Saturday evening event featuring a plated dinner, cocktails, inspirational speakers, and a few surprises. You won’t want to miss this opportunity to let loose and network with your peers!
  • Exclusive Summit Discounts around Orlando for you and your family –  not only will you have access to all of the dining, kid-friendly activities, and golf at our world-class resort, but we’ve also negotiated ADDITIONAL deals for you and your family to enjoy area attractions. This is the perfect opportunity to combine earning your continuing education credits with a family vacation!
Act now to save up to $200 off registration with
early-bird pricing until May 31!

Read more »

Patient Communications Training
Posted by MVE Support on 17 May 2018 01:12 PM

 Patient Communications Training

Our webinars are a great way to learn how to maximize the features in My Vision Express, get caught up on recent changes, and train new staff. In this series, My Vision Express will be hosting multiple live group training sessions focused on Patient Communications. We have several dates available for our training series. Register below.

Join us and learn how to:

  • Setup
  • Personalize
  • Utilize Features to Retain Patients 
  • Increase Efficiency Within Your Practice 
  • And Much More

Patient Communications Setup and Training
Learn how to set up and personalize Patient Communications

Wed May 23rd from 1:00PM to 3:00PM EDT  

Wed Jun 6th from 1:00PM to 3:00PM EDT

Wed Jun 20th from 1:00PM to 3:00PM EDT


Read more »

2018 CMS Quality Reporting
Posted by MVE Support on 14 May 2018 08:54 AM

Dear MVE Server Client,

Eye Care Leaders is excited to bring you great news on an important project for 2018! This is related to our continuous effort to stay ahead of the curve in technology, regulations, and compliance, so you may focus on what is most important; providing better quality of care for your patients and successfully growing your business.

Eye Care Leaders is pleased to announce the release of My Vision Express Version 2018 which has been certified for the 2015 Edition CEHRT required for 2018 MIPS reporting by the Office of the National Coordinator (ONC). As part of these government-mandated initiatives, we are implementing a transition process across all of our client software, including My Vision Express, to give you access to the most up-to-date and compliant solutions available. As part of this initiative, we will be updating your system as well as the associated applications that capture and transmit the data needed to give you proper credit for the 2018 CMS quality reporting initiative MIPS.

Below is a summary of the project requirements and deadlines. It is especially important to schedule as soon as possible to achieve the top bonus for MIPS. Read below to understand the changes required to update your EHR, and the associated efforts needed by your practice.

Upgrading Projects and Deadlines

If you are reporting MIPS quality measures via the EHR or registry submission methods to avoid a negative penalty, it is urgent that you update by May 31. Please submit your release request immediately and we will prioritize you on the schedule list. For other MIPS reporters and to enjoy the benefits of the new release, we recommend you update by Sept. 15, 2018. Staff training is also recommended to get them up to speed and ensure understanding of the new EHR workflow requirements for proper quality reporting credit.

  • Part 1 My Vision Express upgrade – This change involves popular requested updates to the calendar, exams and orders. There are online tutorials, user guides, and more with an estimated training time of three hours.
  • Part 2 – Regulatory Compliance Platform (MIPS Dashboard) – As part of our 2015 CEHRT certification, we have included this update as a complimentary addition to your EHR to help you optimize your MIPS Bonus. There are minimal IT requirements and only one hour of training.

Please visit to locate the release notes and training videos, and RCP EHR Workflow guide.

Next Step

Please send an email to to schedule your update.

Questions and Assistance

Please reach out for any questions and clarifications. We look forward to helping you get credit for the high level of care you provide with your latest 2015 certified EHR and associated software.

Read more »

MVE Cloud Connectivity Issue KB4103727
Posted by MVE Support on 10 May 2018 10:52 AM

A recent Windows 10 update (KB4103727) has been causing issue related to Remote Desktop and RemoteApp connections.

This update must be uninstalled to resolve login issues.

Steps to resolve:

  1. Click the Windows Start button
  2. Type “View your update history” – then select this
  3. Click “Uninstall Updates” – this will open a new window
  4. In the upper-right portion of this window, search for “KB4103727”
  5. Right-click this update and select “Uninstall”
  6. Wait for this to uninstall, then restart the computer before attempting to log into MVE Cloud again.

If you need more assistance with this issue, please contact our Support department at 1-877-882-7456 option 3 or by email at

Read more »

MVE Service Cloud Announcement
Posted by MVE Support on 03 May 2018 03:05 PM

Eye Care Leaders is excited to announce the transition of your My Vision Express ticketing system from Kayako Help Desk to Salesforce Service Cloud. Eye Care Leaders is moving in the direction of support teams to be on one unified platform for all service needs in order to provide quicker response times and increased convenience.

Your My Vision Express Support team has already begun this transition. Customer access to the previous ticketing system, Kayako Help Desk, is being disabled, and all new cases will be opened in our new ticketing system. However, you can still view your active tickets in Kayako Help Desk until they are closed.

 Please contact support at (877) 882-7456 or via email at to open any new tickets or if you have any questions on the new ticketing system.



The My Vision Express Support Team

(877) 882-7456

Read more »

Copyright © 2015 Insight Software, LLC | My Vision Express