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ONE User Summit 2019
Posted by MVE Support on 23 May 2019 11:21 AM

one19_logoJOIN US For Our
Second Annual
ONE User Summit!

Gaylord Rockies Resort & Convention Center
August 2 – 4, 2019

Enjoy sessions specifically created for My Vision Express users as well as other industry relevant sessions.

In addition, our Learning Lab will be staffed all 3 days so you can schedule learning sessions or just stop by with questions.



WillFlanaryWill Flanary, MD is an ophthalmologist, writer, and comedian who moonlights in his free time as “Dr. Glaucomflecken,” a top hat wearing, mustachioed cartoon ophthalmoscope who has become a leading voice in ophthalmology on social media. Effortlessly blending humor with education, Dr. Glaucomflecken has spent the last 5 years informing audiences on a wide range of topics, from navigating the confusing world of over-the-counter eyedrops to the often horrifying consequences of sleeping in contact lenses, all with his characteristic acerbic wit. His writing has been prominently featured on the popular medical satire website as well as KevinMD, The Ophthalmologist and The British Medical Journal. He is a frequent speaker at medical conferences around the country on a variety of topics including ocular trauma, succeeding in private practice, and why you shouldn’t stare at the sun during a solar eclipse.

We hope to see you there,
Your MVE Support Team
(877) 882-7456

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Provide Patient Access
Posted by MVE Support on 24 Apr 2019 11:00 AM


Patient Health Summaries (CCD) are sent to the patient portal when an exam is signed, HOWEVER, the patient has to be marked in the communication section that they have been given access to their portal before this can happen.Portal information provided

If you have questions on this or any other MIPS related measures please don’t hesitate to call or email us for more details.

Thank you,
Your MVE Support Team
(877) 882-7456

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New Client Portal
Posted by MVE Support on 01 Apr 2019 06:27 PM

                           We have a new                           Client Portal

available for our users to view the progress of the items they have submitted to the services team.
Client Portal

If you haven’t had the opportunity to access this new tool please contact the services team for more information.

Thank you,
Your MVE Support Team
(877) 882-7456

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Meet us in the mountains for our second annual ONE User Summit, Aug. 2-4 in Aurora, CO!

We can’t promise you’ll ever see your name in lights, but you can have the chance to FEEL like a celebrity during our ONE User Summit!

Register by March 31st and you’ll be entered to win our VIP celebrity services experience.

Feel like an a-lister when you enjoy benefits such as:
– Advanced check in at the celebrity guest area
– Complimentary 4 PM late check-out
– Complimentary airport transportation
– Welcome amenity sent by Celebrity Services with a welcome letter
– Two celebrity robes in room
– Priority for restaurant seating and expedited room service delivery
– Personal concierge service
– Plus more!


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MVE Support
Posted by MVE Support on 26 Mar 2019 08:46 AM

Dear MVE Client,

We have transitioned from Kayako Help Desk to Salesforce Service Cloud. Just a friendly reminder that as of May 4, 2018, Kayako Help Desk and the chat feature are no longer monitored.

Please contact support at (877) 882-7456 or via email at

Thank you,
Your MVE Support Team
(877) 882-7456

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