RSS Feed
Latest Updates
May
29
Global Portal Maintenance Notice: May 29, 2015 - May 31, 2015
Posted by Claude Arnaud Lavaud on 29 May 2015 04:57 PM

To address the recent problems we have experienced with our Global Portal site we will be performing maintenance during the following times:

  • Start Time - Friday, May 29, 2015 @ 5:00pm EST
  • End Time - Sunday, May 31, 2015 @ 9:00pm EST

During this time, our Global Portal site will be unavailable to some customers and there will be an inconsistent connection experience. This outage does not apply to our Cloud application availability as the My Vision Express application will be available during this time. The change we will be applying to Global Portal should resolve the issues we have been experiencing with connectivity.

If you have any questions or concerns, please contact our My Vision Express Cloud Support team at 1-844-72-CLOUD (25683), or email Cloud Support at webhosted@myvisionexpress.com.

Thank you for choosing My Vision Express Cloud for your practice.


Read more »



May
29
Common Support Questions
Posted by Claude Arnaud Lavaud on 29 May 2015 12:17 PM

Patient

How do I merge duplicate patient records?

How do I export my patient data?

Orders

How do I delete a payment posted through Batch Payments?

Why is my payment/refund not auto-allocating?

How do I create and apply Marketing codes to an order?

How do I setup employee commission?

 

Visit our User Forum at http://mveforum.com/


Read more »



May
20
Common Support Questions
Posted by Claude Arnaud Lavaud on 20 May 2015 05:00 PM

 

Calendar

How do I view multiple doctors in the Calendar?

Patient/Insurance

Why can't I retrieve a patient's eligibility through Gateway EDI/Trizetto?

Inventory

I cannot create a PO for some inventory items

Why doesn't my item appear after scanning the barcode?

What barcode scanners are compatile with My Vision Express?

General

How do I backup/restore my database?

 

 

 

 

 


Read more »



May
20
Support Notice: XCharge Payment Processing
Posted by Michelle Stone on 20 May 2015 04:54 PM

Please be advised that our integration partner XCharge is currently experiencing technical issues. These issues may result in problems with processing payment transactions through the XCharge interface in My Vision Express.

We are currently working with XCharge and will provide updates as they become available. Please note that due to their technical issue, XCharge is experiencing a higher-than-usual call volume, so you may encounter delays if calling XCharge Customer Care directly.

If you have any questions or concerns regarding My Vision Express, please contact the My Vision Express Support team via phone at 1-844-450-HELP (4357) or email at support@myvisionexpress.com.

We thank you for your understanding in this matter and apologize for any inconvenience.


Read more »



May
19
Support Central Maintenance: May 19, 2015
Posted by Michelle Stone on 19 May 2015 04:25 PM

MAINTENANCE NOTICE

MY VISION EXPRESS SUPPORT CENTRAL

This is to advise that we will be performing maintenance on My Vision Express Support Central and, as a result, the support portal will be unavailable during the following time:

  • Tuesday, May 19, 2015, 9:00 PM to 11:00 PM

If you have any questions or concerns, please contact our My Vision Express Support team at 1-844-450-HELP (4357) , or email Support at support@myvisionexpress.com.

Thank you for choosing My Vision Express for your practice.


Read more »




Copyright © 2015 Insight Software, LLC | My Vision Express