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Upcoming Training Webinars
Posted by Michelle Stone on 26 Oct 2015 01:53 PM

Upcoming Training Webinars: Fall 2015

Learn how to optimize My Vision Express for your practice with our training webinar series. Our Professional Services team will walk you through some of the various modules of our practice management and electronic health records (EHR) software to show how you can improve office efficiency, streamline your practice workflow, and maintain a loyal patient base.

We have several dates and times available for our training webinar series — simply pick from the selection below.

Please note that each webinar will last an hour and include a question and answer session. Also, you will be emailed the following list for your convenience.

Training Webinars 

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90 Day Reporting Period Announced
Posted by Claude Arnaud Lavaud on 12 Oct 2015 12:25 PM

The Centers for Medicare and Medicaid services and ONC released the final rule for the Meaningful Use Stage 3 and 2015 rules. Participating eligible providers will be able to report a 90 day reporting period in 2015. The 90 day reporting period will be for all providers in 2015 and for new providers joining the program in 2016 and 2017. The attestation deadline is scheduled for February 29, 2016 with a chance of an extension. 

In addition to the 90 day reporting period, two objectives in Stage 2 have been changed:

Stage 2 Core 7(b) used to require providers to instruct more than 5% of their patients to view and download their clinical summaries during the reporting period. The new rule now only requires provider to have at least one patient to view and download their clinical summary. 

Stage 2 Core 17  required providers to receive a secure message from more than 5% of their patients during the reporting period. This objective has been changed to no longer requiring patients sending a secure message but to have the capability of secure messaging enabled during the reporting period. 

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ICD-10 and MVE
Posted by Claude Arnaud Lavaud on 01 Oct 2015 06:18 PM

ICD-10 Webinar

Click here for a video on ICD-10 Features


ICD-10 Common Questions

Q1. Will MVE provide all of the ICD-10 codes?

A1. MVE will provide a comprehensive ICD-10 Code list for ophthalmology and optometry. Any additional codes can be imported from File > Setup > Diagnosis - -Import button

Q2. Will MVE translate the current ICD-9 codes to 10? 

A2. Yes.

Q3. How do I translate my current ICD-9 Codes to ICD-10 Codes?

A3. This is achieved from File > Setup > Company -- System Tab. From the Diagnosis > General section in the Other Settings box. Select ICD10 from the dropdown to translate the current ICD-9 available in MVE to the corresponding 10 codes 

Q4. I do not have my ICD codes linked to the External/Internal tab categories of the EMR. Do I have to manually link them?

A4. Any codes not linked can be manually added to the respective category

However, any customers missing the diagnosis link to the Internal/External categories can request to import the information into their system.

**This will only add the information available in our Demo to the matching records in your system. Any additional categories will have to be linked manually** 

Please contact our Support Desk at 877-882-7456 ext 7 or email if you have any questions

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Eyefinity/VSP Interface - Commercial and Government Claims
Posted by Claude Arnaud Lavaud on 30 Sep 2015 08:46 AM

As of October 1, 2015 Government and Commercial claims feature will be discontinued with the Eyefinity/VSP Interface.

Effective immediately, support for Government and Commercial claims is no longer available if using the integration to process those claims.

VSP Authorizations, Claims, and Private Pay lab orders are still available for use with the integration.

All Government and Commercial claims should be filed directly through

Please reach out to Eyefinity's Customer Care at 800-942-5353 for any questions on how to file directly from


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Microsoft® Windows® 10 Compatibility Notice
Posted by Michelle Stone on 28 Jul 2015 11:16 AM

Microsoft® Windows® will be releasing Windows® 10 as an upgrade starting tomorrow, July 29, 2015.

Please be informed that My Vision Express is currently working on certifying our Cloud application on Windows 10 and the certification process is not finished as of yet.

If you have are already using My Vision Express on WIndows 10 and the My Vision Express Cloud application is working, please continue to use it. At this time we do not recommend any clients to upgrade to Windows 10 until we have made an official announcement on Windows 10 Support.

We apologize for the inconvenience this may cause as we are making sure our Cloud application is fully compatible with Windows 10.

If you have any questions or concerns, please contact our My Vision Express Cloud Support team at 1-877-882-7456, Option 5 or email Cloud Support at

Thank you for choosing My Vision Express Cloud for your practice.

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