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Microsoft® Windows® 10 Compatibility Notice
Posted by Michelle Stone on 28 Jul 2015 11:16 AM

Microsoft® Windows® will be releasing Windows® 10 as an upgrade starting tomorrow, July 29, 2015.

Please be informed that My Vision Express is currently working on certifying our Cloud application on Windows 10 and the certification process is not finished as of yet.

If you have are already using My Vision Express on WIndows 10 and the My Vision Express Cloud application is working, please continue to use it. At this time we do not recommend any clients to upgrade to Windows 10 until we have made an official announcement on Windows 10 Support.

We apologize for the inconvenience this may cause as we are making sure our Cloud application is fully compatible with Windows 10.

If you have any questions or concerns, please contact our My Vision Express Cloud Support team at 1-877-882-7456, Option 5 or email Cloud Support at

Thank you for choosing My Vision Express Cloud for your practice.

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ICD-10 Common Questions
Posted by Claude Arnaud Lavaud on 24 Jul 2015 06:43 PM

ICD-10 Common Questions

Q1. Can I submit ICD-10 codes to my clearinghouse for testing? 

A1. Yes, you can submit to your clearinghouse from MVE for ICD-10 testing with our next build release

Q2. Will MVE provide all of the ICD-10 codes?

A2. Yes, we will provide the complete ICD-10 Code list. The codes are not available on the current release to prevent users from accidentally submitting 10 codes

Q3. What is the expected release date for the next build?

A3. The next release is scheduled for the month of September

Q4. Will MVE translate the current ICD-9 codes to 10? 

A4. Yes.

Q5. How do I translate my current ICD-9 Codes to ICD-10 Codes?

A5. This is achieved from File > Setup > Company -- System Tab. From the Diagnosis > General section in the Other Settings box. Select ICD10 from the dropdown to translate the current ICD-9 available in MVE to the corresponding 10 codes 

Q6. I do not have my ICD codes linked to the External/Internal tab categories of the EMR. Do I have to manually link them?

A6. Any codes not linked can be manually added to the respective category

However, any customers missing the diagnosis link to the Internal/External categories can request to import the information into their system.

**This will only add the information available in our Demo to the matching records in your system. Any additional categories will have to be linked manually**

Please contact our Support Desk at 877-882-7456 ext 3 if you have any questions

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Notice: Issues Logging Into My Vision Express Cloud
Posted by Michelle Stone on 13 Jul 2015 12:42 PM



All customers that currently use RemoteApp Work Resources to access the MVE Cloud application must follow the manual update of icons. This is explained in detail in the link below:

The above mentioned link will resolve the following error:

"Your computer can't connect to the remote computer because the Connection Broker couldn't validate the settings specified in your RDP file. Contact your network administrator for assistance."

The MVE Cloud team recommends that all customers use the RDWeb login page as opposed to the desktop icons. The URL for the RDweb login page is:

If you have any questions or concerns, please contact our System Infrastructure Department at 1-877-882-7456, Option 5 or via email at

Thank you for choosing My Vision Express for your practice.

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Scheduled Cloud Maintenance: July 11, 2015
Posted by Michelle Stone on 10 Jul 2015 03:24 PM



Please be advised that My Vision Express Cloud will be performing maintenance on its infrastructure. Please see the details below.

  • Maintenance Window: 11:30 PM to 1:30 AM EST, July 11, 2015
  • Duration of Window: Two hours
  • Customer Estimated Impact: The My Vision Express Cloud application will be unavailable for approximately two (2) hours
  • Reason for Maintenance: Database maintenance

We thank you in advance for your understanding and patience during this time.

If you have any questions or concerns, please contact our System Infrastructure Department at 1-877-882-7456, Option 5 or via email at

Thank you for choosing My Vision Express for your practice.

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New Summer Webinars
Posted by Michelle Stone on 07 Jul 2015 02:34 PM

My Vision Express Webinars

Learn how to optimize My Vision Express for your practice with our webinar series. Our expert team will walk you through some of the various modules of our practice management and electronic health records (EHR) software to show how you can improve office efficiency, streamline your practice workflow, and maintain a loyal patient base.

We have several dates and times available for our webinar series taking you through various modules of My Vision Express — simply pick from the selection below. Please note that each webinar will last an hour and include a question and answer session. Also, all times listed are Eastern Standard Time (EST).

Please note that after registering, you will receive a confirmation email containing information about joining the webinar.

If you have any questions regarding these webinars or past webinars, call My Vision Express at 1-877-882-7455  or email us at

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