Knowledgebase: Patient Portal
How can my patient pay for orders/invoices through the Patient Portal?
Posted by Veronica Marcano on 22 Aug 2014 05:25 PM

You must have an XCharge account for your patients to use this functionality.

In order to pay for their orders, tell your patients to do the following:

  1. From the home screen of the Patient Portal, click 'Quick Pay.'
  2. Enter your last name and order number and your email address if you wish to receive a confirmation.
  3. Click [Search].
  4. The amount due is displayed.
    1. Enter the amount you wish to pay along with your billing address information.
  5. Click [Complete Information].
  6. Enter the payment information.
  7. Click [Submit].
  8. A confirmation page is displayed.

NOTE: You patient does not have to be logged in to make a payment. If they ARE logged in, a list of unpaid orders will display and they can follow steps 4-8 above or they can choose to search using their order number as indicated above. 

For more detailed information regarding Patient Portal, navigate to the help file by clicking here.

(1 vote(s))
Not helpful

Copyright © 2015 Insight Software, LLC | My Vision Express