Knowledgebase: Patient Portal
How can my patient pay for orders/invoices through the Patient Portal?
Posted by Veronica Marcano on 22 Aug 2014 05:25 PM

You must have an XCharge account for your patients to use this functionality.

In order to pay for their orders, tell your patients to do the following:

  1. From the home screen of the Patient Portal, click 'Quick Pay.'
  2. Enter your last name and order number and your email address if you wish to receive a confirmation.
  3. Click [Search].
  4. The amount due is displayed.
    1. Enter the amount you wish to pay along with your billing address information.
  5. Click [Complete Information].
  6. Enter the payment information.
  7. Click [Submit].
  8. A confirmation page is displayed.

NOTE: You patient does not have to be logged in to make a payment. If they ARE logged in, a list of unpaid orders will display and they can follow steps 4-8 above or they can choose to search using their order number as indicated above. 

For more detailed information regarding Patient Portal, navigate to the help file by clicking here.

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