Knowledgebase: Cloud Access Support
Websites Requiring SSL Certificates
Posted by Chris Calvaresi on 26 Aug 2014 05:09 PM

It is possible that if you cannot access your cloud services, logmein123.com, or any website requiring an SSL certificate, the date settings on your computer have changed.

If you are getting an error message indicating your certificate is invalid or expired, check the date located in the bottom right corner of your screen to make sure that it is correct. If not, change the time by following these steps:

Windows Users

  1. Click on the date and time in the lower right corner of the screen (located on the taskbar).
  2. Click on "Change date and time settings..."
  3. Press the [Change date and time...] button.
  4. On the calendar, select today's date.
  5. On the clock, enter the current time.
  6. Select [OK].
  7. Select [OK] again.

Afterwards, attempt to connect to MVE Cloud or navigate to the website that you were trying to reach. When prompted to accept the certificate, select "Yes." You will now be able to access MVE Cloud or any website that you were not able to prior to updating the date and time settings.

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