Knowledgebase: Cloud Access Support
Error: The remote session was disconnected because the license store creation failed with access denied.
Posted by Chris Calvaresi on 04 Sep 2014 12:02 PM

For customers running Windows 7 or 8, if the Windows Store apps do not have sufficient permissions to access the MSLicensing registry key or the Store subkey while attempting to access MVE Cloud, the user will get the following error: 

The remote session was disconnected because the license store creation failed with access denied. Please run remote desktop client with elevated privilages.

To resolve this issue, follow these steps:

  1. Start Registry Editor. To do this, follow these steps:

    1. Swipe in from the right edge of the screen, and then tap Search. Or, if you are using a mouse, point to the lower-right corner of the screen, and then click Search. Or, from your keyboard, hit the Windows key (windows key) and click or tap the magnifying glass on the upper right.
    2. In the search box, type regedit.exe.
    3. Tap or click the displayed regedit.exe icon. 
    4. The Registry Editor window appears.
  2. Configure permissions for the MSLicensing registry key. To do this, follow these steps:

    1. Locate the following registry subkey for MSLicensing by clicking or tapping on the arrow to the left of HKEY_LOCAL_MACHINE, then click or tap on the arrow to the left of SOFTWARE, followed by Microsoft, then find MSLicensing.
    2. Swipe across or right-click the MSLicensing key, and then tap or click Permissions.
    3. Tap or click Add.
    4. In the Select Users or Groups dialog box, tap or click Locations.
    5. Select the local computer at the top of the list, and then tap or click OK.
    6. Type the following value in the Enter the object names to select box:
      ALL APPLICATION PACKAGES
    7. Tap or click OK.
    8. In the Permissions for ALL APPLICATION PACKAGES section of the screen, select the check box in the Allow column next to Read, and then tap or click OK.
  3. Configure permissions for the Store registry key. To do this, follow these steps:Exit Registry Editor.

    1. Locate the following registry subkey for Store by clicking or tapping on the arrow to the left of HKEY_LOCAL_MACHINE, then click or tap on the arrow to the left of SOFTWARE, followed by Microsoft, then find Store.
    2. Swipe across or right-click the Store key, and then tap or click Permissions.
    3. Tap or click Add.
    4. In the Select Users or Groups dialog box, tap or click Locations.
    5. Select the local computer at the top of the list, and then tap or click OK.
    6. Type the following value in the Enter the object names to select box:
      ALL APPLICATION PACKAGES
    7. Tap or click OK
    8. In the Permissions for ALL APPLICATION PACKAGES section of the screen, select the check box in the Allow column next to Read.
    9. Tap or click Advanced.
    10. Under the Permissions tab, select the entry for ALL APPLICATION PACKAGES, then tap or click Edit.
    11. In the Permission Entry for Store window, tap or click the Show advance permission link.
    12. Make sure that the following four check boxes are selected:
      • Query Value
      • Set Value
      • Create Subkey
      • Enumerate Subkeys
    13. Tap or click OK on the next three screens.
  4. Exit the Registry Editor by clicking the X in the upper right of the window.
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