Knowledgebase
VSP Authorization Error - Id and Password are Incorrect
Posted by on 20 Jun 2011 11:25 AM

Authorization Error - "ID and Password are incorrect" 


  1. Go to Patient Profile > Profile Tab
    • Check to make sure registered VSP provider is selected for the patient
  2. Go to File Setup > Provider
    • Select Provider from the list to view details 
    • Confirm the Provider VSP User ID, Password & Office ID
  3. Save changes and reattempt to secure the authorization.

Patient Profile Provider Selection

Provider Setup

 


For additional assistance please contact My Vision Express Support Desk

1-877-882-7456 ext 3 or Email support@myvisionexpress.com

 

(1 vote(s))
Helpful
Not helpful

Comments (0)
Post a new comment
 
 
Full Name:
Email:
Comments:
CAPTCHA Verification 
 
Please enter the text you see in the image into the textbox below (we use this to prevent automated submissions).

Copyright © 2015 Insight Software, LLC | My Vision Express