How do I process a Refund using the Checkout module?
Posted by Claude Arnaud Lavaud on 28 Apr 2015 03:14 PM
When using the Checkout module, a payment cannot be returned from the same Checkout it was taken.
Note that a credit balance must also exist on the order to apply the refund (the credit balance is usually from returned items on the same order).
See below for the options available to return a payment:
From the Order
1. Click on the "Payments..." button
2. Click on the "Add" button
3. Click on "New Checkout" if prompted at the Checkout Selection window
4. Check the box next to the payment in the "Checkout Payment" Section and click on "Return Payment" to process the return
*See the How to setup and use the Checkout Module video for more information