Knowledgebase
Unable to connect to My Vision Express after updating my Mac
Posted by on 13 May 2015 11:33 AM

Unable to connect to My Vision Express after Mac update:

 

Symptoms:

  • After loading Microsoft Remote Desktop and clicking on the application nothing happens.
  • After loading Microsoft Remote Desktop and clicking on application, black screen appears, then disappears.
  • After loading Microsoft Remote Desktop and clicking application, "Invalid connection file"

 

Cause: 

  • The latest version of Microsoft Remote Desktop(version 8.0.17) has compatibility issues with Windows RemoteApp deployments that include Gateway configurations.

 

Resolution: 

  •  Do no update the Microsoft Remote Desktop application if possible.
  •  Creating a direct Remote Desktop Connection session in order to log into our environment. Please follow the steps below as a secondary method of connecting to our environment:

 

Connecting to My Vision Express Via Remote Desktop - Mac

 

  1.        Open the Microsoft Remote Desktop application and click “New”

                                 pic1

 

     2.       Under the “General” tab please enter the user credentials in the below format.

 

                                 Connection name: My Vision Express

                                 PC name: rdsmac.mvecloud.com

                                 Gateway: No gateway configured

                                 Credentials

                                 Username: Mvecloud\1234_5

                                 Password: given user password

                                 *Do not change any other fields  (Please see below)

                                 *After the information is added please click on the "x" to close the window to save the changes.

 

                                 pic2

 

     3.       After the Connection has been added, please click on the new connection under the "My Desktops" tab

                                     

                                       pic3

(0 vote(s))
Helpful
Not helpful

Comments (2)
Nodin
08 Feb 2016 09:20 PM
Most help articles on the web are inaccurate or inocherent. Not this!
Riza
13 Feb 2016 06:29 PM
Tip top stffu. I'll expect more now. http://szodfkqgle.com [url=http://ugqirdp.com]ugqirdp[/url] [link=http://tsyzoei.com]tsyzoei[/link]
Post a new comment
 
 
Full Name:
Email:
Comments:
CAPTCHA Verification 
 
Please enter the text you see in the image into the textbox below (we use this to prevent automated submissions).

Copyright © 2015 Insight Software, LLC | My Vision Express