Knowledgebase: Cloud Access Support
Upgrading your Remote Desktop to version 8.1
Posted by Chris Calvaresi on 04 Feb 2016 11:30 AM

Upgrading your Remote Desktop to version 8.1

As you may already know, My Vision Express Cloud utilizes the Windows Remote Desktop feature (RDP) to connect you with your software. Remote Desktop receives updates from time to time via Windows Updates. These updates improve upon the performance of the connection as well as allow for security enhancements to be applied to your end clients. In summary, it is best to have RDP upgraded to the highest version that your computer’s operating system will allow.

Please note that depending on the speed of your internet and computers, it may take some time for the updates to load. It is recommended to wait for the process to complete, as it may cause issues with the Windows operating system.

This guide contains instructions on how to update your Windows 7 or Windows 8 computers. Please follow this guide to ensure that you are connecting to My Vision Express with the best connection possible.

 

Windows 7

On Windows 7 the default version of RDP is version 7. It should be upgraded to version 8.1. To upgrade to RDP 8.1, follow these steps.

1. Open Windows Update by clicking the Start button. In the search box, type Update, and then in the list of results, click Windows Update.

2. Click Check for updates, and then wait while Windows looks for the latest updates for your computer.

3. Select any pending Windows Updates under the Important and Optional categories.

4. Click Install updates.

5. Once the updates are finished, restart the computer.

6. Repeat steps 1-5 until there are no more available updates.

 

To verify that you have upgraded to RDP version 8.1 follow these steps:

1. Open Remote Desktop by clicking the Start button. In the search box, type MSTSC, and then in the list of results, click Remote Desktop Connection.

2. In the top-left corner of this window, right-click the small Remote Desktop symbol.

3. Select About

4. The bottom line will say “Remote Desktop Protocol 8.1 supported.” if the upgrade was successful.



Windows 8

On Windows 8 the default version of RDP is version 8. It should be upgraded to version 8.1. To upgrade to RDP 8.1, follow these steps.

1. Open Windows Update by clicking the Start button. In the search box, type Control Panel, and then in the list of results, select Settings and then click Install optional updates.

 

2. Click Check for updates, and then wait while Windows looks for the latest updates for your computer.

3. Select any pending Windows Updates under the Important and Optional categories.

4. Click Install updates.

5. Once the updates are finished, restart the computer.

6. Repeat steps 1-5 until there are no more available updates.

 

To verify that you have upgraded to RDP version 8.1 follow these steps:

1. Open Remote Desktop by clicking the Start button. In the search box, type MSTSC, and then in the list of results, click Remote Desktop Connection.

2. In the top-left corner of this window, right-click the small Remote Desktop symbol.

3. Select About

4. The bottom line will say “Remote Desktop Protocol 8.1 supported.” if the upgrade was successful.

 

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