Knowledgebase: Cloud Access Support
Dns Cache Error when using rds.mvecloud.com
Posted by Julio Roman on 18 Apr 2017 10:58 AM

Problem : If you are receiving a error similar to this when you are trying to connect to rds.mvecloud.com

 "The connection cannot be completed because the remote computer that has reached is not the one you specified.  This could be caused by an outdated entry in the DNS cache.  Try using the ip address of the computer instead of the name."

Solution :  Remove windows update KB4015583

1.  Press the windows key + r

2.  type "control panel"

3.  go to "uninstall a program" under the programs category

4. click on "view installed updates" on the upper left side of the window

5.  look for update KB4015583 and double click on it

6.  click on yes to remove.

7.  reboot pc

Here’s some articles for reference of the error.

http://windowsreport.com/remote-desktop-connection-issues/
https://answers.microsoft.com/en-us/windows/forum/windows_10-networking/windows-10-creators-update-remote-desktop/7cf711f4-c722-49ec-8cf8-fc10277bb689

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