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HCValidation is a service used to validate health cards and check eligibility for OHIP. To use this service with the software, you need to have a Reg # and a HCV Username and Password that you can obt...
Issue: Whenever a customer swipes a credit card using the X-Charge integration in MVE Cloud the payment window does not display the card information. Resolution: You must update Windows RDP Protocol...
* Question- How long does a patient stay current in the Patient History Search Screen? Answer- You can set the length of time a patient remains in the search history from 1 to 8 hours. * Questi...
The easiest way to set an order status to delivered will be to use our Delivery Module. It will access the order without having to open it. The toolbar along the top shows you the various modules av...
Insurance groups are a great way to link various lenses to a common procedure code. You can then specify the insurance charge for all those lenses within one line or group in the fee schedule. This wi...
Go to File > Setup > Insurance > Insurance Companies Select Import This will bring up the Insurance Carriers window. Select the MVE radian button. This will show all the insurance companies th...
You can quickly access a patient's order history without having to leaving the order screen. Along the top of the order screen, where the patient information is located, there is a history field. Th...
There are many insurance companies that require you to bill on their website, especially if it is a spectacle lens order. But how do you keep track of whether that claim was paid or has been re-submit...
To view a claim's status history you may do so within the claims module. You can either select CLAIMS from the toolbar menu or go to File > CLAIMS You will search for the claim and select it. Once...
The balance column in the Patient Tracker window refer to the patient's outstanding balance from previous orders. To see more details on those orders, open the patient profile and switch to the histor...
Patient information can be exported to the following file types: CSV, XLS, HTM, TXT, XSL, and PDF The file type CSV is Recommended. It will provide additional patient information not visible on th...
PLANS COVERED The VSP Interface is currently available for the following plans: * Signature * Choice * Value PATIENT AND INSURANCE RESPONSIBILITIES The following items will auto calculate...
Can I Search or Print Employee Messages? Go To FILE>REPORTS>EMPLOYEE MESSAGES * Enter Criteria * FROM (Employee) * TO (Employee) * OR leave both feilds blank to bring up all messages * ...
_ RELEASE NOTES: BUILD 141215_ We are pleased to to announce the public release of Build 141215 for My Vision Express(R) Version 2014 (MVE 2014). Among the new features are: * SPLIT VIEWS for da...
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