v8.00 Upgrade Instructions
Posted by on 07 Aug 2011 06:25 PM
If your claims are not being picked up by Gateway EDI (or any other insurance clearinghouse) after upgrading to the latest build, please note that the claims file (claims.txt or ansi837.txt) is not being saved on the root (c:\) directory. Instead, it is being saved on the user's temporary folder. To work around this issue, save the claims file on the root (c:\) directory once it is generated and opened in Notepad. 

For further information, check the following topic on our user forum:


Get the latest version Today! 

You can get the latest update with many feature enhancements and improvements by downloading it directly to your computer! No waiting on the CD in the mail!

If you wish to have the update CD mailed to you, please call us at (877) 882-7456 and we will be happy to assist you.

Licensed Users with Expired or No Support Agreement: 

If your Maintenance and Support Plan is not current you should not download this update because it will lock My Vision Express on your system. 

If you required this update, you could contact support to renew your support agreement. If you are not sure when your support agreement expires, please call (877) 882-7456 to verify if you are eligible for this update.

Reasons for Upgrading to Version 8.00:

    • You can take advantage of the many new features and enhancements on this release.

    • This version contains fixes to many problems, including most of those reported since March 13, 2009 when our last build was published. Accordingly, we will not be responsible for correcting errors in older versions for more than sixty days after the new version has been released. Please make sure you upgrade your system as soon as possible!


For more exciting reasons to upgrade, take a look at our Release Notes for Version 8.00.

Click here for step-by-step printable upgrade instructions with pictures

Before you begin:

Backup your database. My Vision Express is not responsible for any data loss.
  • Please Read the Release Notes detailing all the changes made to the version that you currently have. Make sure you agree with all the changes before proceeding.

  • To upgrade to this version, you must be running Version 7.00 or higher. If you are running a previous version, you must upgrade to version 7.00 first. Please download and install version 7.00 from the link below.

     Version 7.00 Installation Instructions & Download Page


Important considerations:


  • Network Edition Users: 

    • The My Vision Express server computer must be upgraded first.

    • Verify everything works on that server before upgrading the clients.

    • Clients will not work until they have been updated to the same version that My Vision Express server has.

  • Never rollback to a previous version as this may cause data corruption


To begin the Upgrade:


  • Restart your computer.

  • Close My Vision Express and any other programs that may be running in the background.

  • Shut down/Disable all FIREWALL and ANTI-VIRUS utilities on your system.

  • Click Download now and click on the Save option. Select a location on your computer hard drive to save the update application file (Approximately 12 MB).

  • Double-click the downloaded file (update.exe) and follow the instructions on the screen.

  • Repeat steps 1-6 for each client computer 


If you have any problems please call our support department at (877) 882-7456 or live chat from Support Site.

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