Knowledgebase
VSP Authorization Error - Your practice does not participate in this patients plan
Posted by on 16 Jun 2011 03:55 PM

 

VSP Authorization Error - "Your practice does not participate in this patients plan"

vsp practice participate

 


Resolution

  1. Go to Patient Profile  
    • Check to make sure the VSP Provider is selected in the Patient Tab of the profile
    • Confirm correct SSN is entered
  2. Go to Patient Profile > Insurance Tab
    • Verify correct Relation to Insured option is selected
    • Verify correct Insurance Company & Insurance Plan is selected

VSP Relationship

3. After making changes click on the Save button and attempt to secure your authorization.

 



For additional assistance please contact My Vision Express Support Desk

1-877-882-7456 ext 3 or Email support@myvisionexpress.com

 



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