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Knowledgebase : Sales FAQ
If you are unable to attend one of our live webinars, they are posted later in Support Central. You can view them by clicking here [http://support.myvisionexpress.com/index.php?/Knowledgebase/List/I...
Under the U.S. Health Insurance Portability and Accountability Act of 1996, a HIPAA [http://searchdatamanagement.techtarget.com/definition/HIPAA] business associate agreement (BAA) is a contract betwe...
Yes! My Vision Express allows you the flexiblitly to add additional Cloud as needed when your business demands more productivity. You may also reduce the number of users through your slower periods ...
Yes! You can attach your files! * Paperless storage of all patient related documents organized by date, category and name * Store all patient related documents organized by date, category and na...
Yes. My Vision Express has a built in word processing system which will allow you create custom referral letters.
Yes! My Vision Express allows you to create unlimted exam templates per doctor. The exam templates are used to streamline the criteria needed to be captured for that specific exam.
Yes, within My Vision Express you can easily populate recalls and marketing material based on many different search criteria, such as Exam recalls, Insurance recalls or Happy Birthday letters. You ...
My Vision Express offer a patient web portal on its cloud solution. Patients can securely access a variety of services through our Patient Web Portal: * Patient Forms * Have patients complete on...
My Vision Express allows you to snap pictures of your patients. Previously limited to TWAIN compatible cameras, the software now supports DirectShow and WIA cameras as well.
Yes, you can migrate data including Patient Demographics, Inventory, Prescription History, EHR, Appointment and more. My Vision Express has experience migrating data from more than 30 other softwar...
Yes, My Vision Express interfaces with Whoisyourinsurance.com [1] to find and pre-authorize the insurance details for each patient. You will no longer have to stop what you are doing to go to the i...
Email integration allows you to send secure e-mails directly from My Vision Express. Effectively communicate with your patients and vendors, as well as outside physicians in your My Vision Express dat...
Yes, My Vision Express makes the transition to the clouds as easy as possible. We keep all the integrity of your data, configurations and setup through the transition. There is no transfer fee when...
My Vision Express offers a module called _'Patient Tracker'_ that allows you to monitor and update the status of your patients throughout the duration of their office visit including: * Perform pa...
Yes, If you are on the Cloud option of My Vision Express you may use MAC/ Apple computers or IPADs.
My Vision Express offers an optional support renewal platform. Support and updates are recommended but optional.
Yes, My Vision Express participates in many wision trade shows all through out the United States and Canada. We attend Vision Expo East and West, Seco, AOA and many other regional and state trade show...
No, we do not charge by the doctor. My Vision Express allows an unlimted amount of physicians on the cloud! We charge a nominal fee per concurrent connection and not by doctor.
Yes, we provide a $300.00 credit towards your account if you refer someone who purchases a licensed copy of the software There is no limit to have many referrals you can submit. Please follow the link...
Yes, My Vision Express is offered both on the Cloud and on a Client Server.
My Vision Express offers provincial billing for the following provinces: British Colombia, Ontario, Alberta, Manitoba, and Saskatchewan. Follow this link for more information: http://www.myvisionexp...
My Vision Express provides a direct VSP integration. There is an additional fee for the VSP interface. Please contact your sales representative for more information at 877.882.7455 or email sales@myvi...
My Vision Express provides recalls through batch emails and letters.. We provide third party interfaces to 4PatientCare, Demandforce, Solution Reach, and Websystems 3. These companies provide text rec...
We do not recommend any specific brand or type of tablet; however, tablets must be running the following operating systems to be compatible with our Cloud environment. IOS (FOR IPAD) ANDROID OS (FOR...
Yes, My Vision Express has a synchronization tool that can reduce the need to re-enter the daily deposited amounts in Quickbooks along with other functions outline below. NOTE: Not compatible w...
Yes. There is a built-in and easy to use employee time clock. Record time-in and time-out as well as up to three daily breaks for each employee. You can utilize our reporting module for payroll calcul...
My Vision Express directly integrates with the following: * Vision Web * DVI * Labzilla * Optivision * Optiport * Innovations * VSP Labs Lab integrations _may_ require activation and/...
Yes, different levels of access can be assigned to staff members according to their job descriptions. Each user will have their own unique username and password which will allow you to keep track of c...
During your initial implementation of My Vision Express you will set up the inventory with the help of your personal Implementation Coordinator. For the set up of your frame inventory you may use our ...
My Vision Express has two training options available along with plenty of online and resources to ensure your success. ON-SITE TRAINING - A member of our training team will come to your office to an...
Contact your sales representative at My Vision Express at 877.882.7455 or email sales@myvisionexpress.com. They will send you a form to fill out. Upon receipt of the form, we will register the practic...
Yes, My Vision Express Version is STAGE 1 AND STAGE 2 CERTIFIED! 2014 is the FIRST Optometry EHR with complete Stage 2 certification! You can qualify for the incentives with My Vision Express which...
Yes, My Vision Express is currently ready for ICD 10 requirements. My Vision Express also includes an ICD 10 cross walk that will help the Doctors and staff transition to ICD 10.
Yes. Your touchscreen must be running the following operating systems to be compatible: IOS (FOR IPAD) ANDROID OS (FOR ANDROID TABLETS) MICROSOFT WINDOWS (FOR WINDOWS RT TABLETS)
My Vision Express provides a 30 day free trial demo of the software. This is a complete sandbox with all of the features available. Go to http://www.myvisionexpress.com/demo/ [http://www.myvisionexpre...
Yes. My Vison Express is dedicated to eye care professionals; it was built from the ground up to meet the specific requirements of optical, optometric, and ophthalmic environments. For the past 10 y...
The recommended internet speed for running the Cloud option of My Vision Express is a minimum of 10MB DOWNLOAD and 2MB UPLOAD speed. You can check your internet speeds within the office by visiting...
System Requirements My Vision Express does not endorse or recommend any specific manufacturer/vendor. The values listed below are only minimum and recommended specifications. You, or My Vision Expre...
NORMAL BUSINESS HOURS [HTTP://R20.RS6.NET/TN.JSP?E=001L_RMYD9BNNVTELJ91-7WB--4PZKW7-QUW1_IOG_ZUMMVQZKTPOAL-XGSX4WPMD6PBHNGCTDCOREVHMQJJGMMFSWLBCPT5VIP3UPKLAOQYUGYSUN1ODDHTC21YK7-CSJD] * Monday thr...
Up to date equipment integration list is maintained on our website at: http://www.myvisionexpress.com/equipment-interfaces/ [1] Links: ------ [1] http://www.myvisionexpress.com/equipment-inte...
The Quickbooks interface is an optional module that allows you to transfer data from My Vision Express to Quickbooks. With the module, you can transfer patient information, deposit summaries, and empl...
My Vision Express interfaces with the following clearinghouses: * Emdeon * TriZetto Provider Solutions * Gateway EDI * Eyefinity * VisionWeb In fact, any clearinghouse that accepts ANSI 8...
We are in sunny south Florida; a little city called Weston, to be exact. We're not too far west of Fort Lauderdale. All of our departments are housed under one roof -- including sales, training, imple...
My Vision Express has a wide variety of users including: * Small opticals, * Multi location organizations, * Optometrists with private practices, * Sub-leased OD's, and * General ophthalmo...
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