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The batch claim feature located at _File > Batch > Claims_ will prompt you to update the date after generating the batch claim file. If submitting by creating an individual claim at a time the submi...
There is a new checkbox in version 2014 called Bill as a Group which must be selected for group billings and enabling clearinghouses to receive claims including "Rendering Provider". To fix any reject...
INSURANCE PROCEDURE CODES are the healthcare industry standard for identifying the products and services provided to patients. Think of them as codes for products and services that are easily recogniz...
Yes we are compatible with the new CMS 1500 Claim Form version 02-12. The new form is available on the latest version of My Vision Express 2014. If you are not on the latest version and would like t...
Yes. You can print CMS 1500 forms from within the Claims module under the _Provider_ tab. Select the PRINT IMAGE radio button and insert your HCFA form into the printer and then select PRINT.
It depends. If you are set up with the basic Availity plan then only certain states can submit Medicare claims to them (You will need to contact Availity to find out if your state is valid or not). ...
Please see attached the documentation for the Claim Submission Method feature
CMS-1500 FORM CHANGES EFFECTIVE APRIL 1, 2014 If you use the 1500 Claim Form (aka CMS-1500 or HCFA-1500 form) to submit claims, you should be aware of important revisions to the form: * As of A...
There are two methods to submit claims when using Gateway EDI as your clearinghouse with My Vision Express: -Manually- when you submit the claim, an ANSI837 file is generated in a specified director...
* Go to _FILE > Setup > Catagories_ * Find "Insurance Claim Status" in the _Category Group._ * Click ADD to a add your desired status. * (Optional) Give the status a sort order (the order it w...
1. Go to _File > Reports > Order > Aged Receivables_. 2. Enter search criteria in the _Criteria_ tab. Note: You may search by the insurance on the order, the order status, and/or the order date ra...
* Go to _File > Setup > Company_ * Click the _System_ tab * In the 'Other Settings' section, scroll to the 'Insurance' option * Expand the _Claim_ category * Click the drop-down next to_ Add...
There are many insurance companies that require you to bill on their website, especially if it is a spectacle lens order. But how do you keep track of whether that claim was paid or has been re-submit...
* Go to _File > Setup > Insurance > Insurance Companies_ * Select the Insurance Company that needs to include the 'Order Provider' * Click the _Claims_ tab * Tick the checkbox for _Ordering Pr...
*These steps are only necessary for Local/Server Customers. Web-hosted Customers will already have the updated list available. FROM THE SERVER COMPUTER: * Go to _File > Setup > Company_ * Clic...
To view a claim's status history you may do so within the claims module. You can either select CLAIMS from the toolbar menu or go to File > CLAIMS You will search for the claim and select it. Once...
1. Go to _FILE > Claims_; then Search by name or claim number. 2. Double-click to select the claim. 3. Click on the _Charges_ tab. 4. Use the drop-down menus for both 'Clearinghouse Status' and ...
1. Go to_ File > Setup > Company_. 2. Click on the _System_ tab. 3. Navigate to the 'Insurance' section . 4. Select _5010_ radial for ANSI. 5. Click SAVE and restart the program.
There are two features available in My Vision Express designed to facilitate claim processing: Auto Generate Claims - This feature allows you to automatically create a claim for any insurance order ...
1. Go to _File > Batch > Claims > Electronic Claims_. 2. Search for the claim in question. 3. Select the claim by double clicking on it. 4. IF/When the i (information) icon appears, this means t...
Receiving the follow error: "RS=IDCO0388|EID=IDCO0388|ELD=INVALID NETWORK ID.|FID=HCNEI|FNM=PROVIDER NETWORK ID|EID=IDCO0388|ELD=INVALID NETWORK ID.|FID=HCNEI|FNM=PROVIDER NETWORK ID" 1. Go to File ...
To setup APEX you can follow the same steps as setting up Gateway EDI but you would use your APEX Credentials instead . Gateway EDI Setup [http://support.myvisionexpress.com/index.php?/Knowledgebase/A...
HOW TO ADD ICD CODES TO THE DIAGNOSIS LIST If a diagnosis code is not available from within the Exam module, there is an option to import or manually add the ICD code in the Diagnosis Setup window. ...
This article will provide you steps on how to create an insurance batch file to upload to your clearinghouse for processing. 1. Go to _File > Batch > Claims _ 2. Enter in the Search Criteria ...
This article outline steps on how to delete a claim from the patient profile 1. Go to Patient Module by pressing the Patient button on the toolbar, Click _File > Patient_ or shortcut [Ctrl+P] from...
In some cases due to default margin settings on printers user will be required to adjust the printer alignment so printed characters appear in their designated fields on the HCFA form. Below are steps...
SETUP THE INSURANCE COMPANY 1. Add Medicare to your Insurance Setup (File > Setup > Insurance > Insurance Companies) a. Enter the company's contact information b. Select the "Medicare" as the In...
To comply with the 5010 standard the zip code must contain all nine digits when submitting your claims. The provider and facility zip code must be updated to successfully submit insurance claims. Belo...
Yes. A default submission method can be selected for an Insurance Company, or individual Insurance Plans. For an Insurance Company: 1. Go to _File > Setup > Insurance > Insurance Companies_ 2. S...
Receiving the follow error: "RS=IDCO0388|EID=IDCO0388|ELD=INVALID NETWORK ID.|FID=HCNEI|FNM=PROVIDER NETWORK ID|EID=IDCO0388|ELD=INVALID NETWORK ID.|FID=HCNEI|FNM=PROVIDER NETWORK ID" 1. Go to _File...
When you created a Claim for VSP, the frame the is on the order will bring in the U&C charge for the frame into the claim. You will not find a field or area in the claim where you can enter the Wholes...
The Identification Number that singles out Doctors and Hospitals that bill by computer
1. Go to _File>Setup>Insurance>Insurance Companies_ 2. Select the Insurance you are looking for and un-select the box that says: _Include Decimal in Diagnosis Codes_.
This is located under the MORE button on the Quick Order, located directly below the invoice.
That field is located in the _Referring Provider_ tab of the claim. When the claim opens, click the _Referring Provider_ tab. On the upper-right side, you can enter what you normally include in box 19...
Use the references below to help you identify why charges from an order do not carry over to the insurance claim: 1. Is there a procedure code on the item? a. Verify the item has a procedure code ...
1. Check the items being billed on the invoice for procedure codes. 2. Check the insurance setup (_File > Setup > Insurance Companies_) for Insert Authorization from Order. If this box is check, an ...
1. Go to _File > Setup > Insurance > Insurance Companies_ 2. Check the 'Insert Authorization from Order (Box 23)' under the CMS 1500 section for the specific insurance company 3. Click the Save ic...
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