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Knowledgebase : Patient Communications
To Make a Doctor Unavailable for Online Appointments: This setting is used to make a doctor unavailable for patients to request online appointments. All doctors listed in MVE will default to being a...
1. Go to _File > Setup > Company_ 2. Click the _System_ tab 3. In the OTHER SETTINGS section, locate the 'Communications' settings 4. Click the + to expand the _Patient_ option 5. In the dropd...
From the Patient Profile Module: * Click the COMMUN... button on the _Profile_ tab * Select a box next to the method that the patient does not want to accept. If the check box is: * _Left bla...
* Click the TEXT icon * Tick the box labeled _Include Read_ * All Text Messages that were received will display
When a customer activates Global Portal, the user that is currently working in MVE becomes the Account Owner. Some customers then want to transfer the account ownership to another user to have admin r...
* Choose the email you wish to add a survey to. * Click the [Modify Template] button. * Place your cursor where you would like your survey button to appear. * Click the [Review link] button. E...
1. Have the Global Portal Admin login to the portal 2. From the main toolbar, select _Configurations > Doctors_ 3. Click the doctor's name 4. In the _Alias_ field, enter the name that you want t...
Yes. By default, the following Appointment Reasons will display for patients scheduling an online appointment: Contact Lens Exam (New Wearer), Contact Lens Exam (Wearer), Medical Exam, and Routine Exa...
Click the attachment to view the 'How-to Guide' on how to create and import Patient Communication Forms.
Please see attached the instructions for setting up the Patient Communications Module
PATIENT COMMUNICATIONS - ONLINE SCHEDULER Patient Communication Interface users have access to the Online Appointment Scheduling feature. Your patients will have the option to either schedule an app...
If you send a survey link to your patients in an email and they click on the button to take the survey, they will be taken to a screen where they can select a rating based on five stars and they are a...
If you have the check box for _'Allow Cancel'_ selected and your patient answers the the phone, they will hear . The first pause in the recording is where the date and time of the appointment would...
If they answer the phone, your patients will hear . The first pause plays the name of your company and the second pause plays your phone number. * If they press zero, they will will be connecte...
If they answer the phone, they will hear . The first pause plays your company name and the second pause plays your company phone number. * If they press zero, they will will be connected to you...
Yes, if your patient confirms or cancels their appointment -- whether it be via email, text message, or voice prompt -- the calendar appointment status will update automatically to either _'Confirmed'...
In FILE > Setup > Company, on the Internet tab, the email address that appears in the field for '_User Name' _in the Mail/SMTP Settings section will show as the sender of any emails sent via Patient C...
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