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Mar
16

We are pleased to announce the updated public release of Build 160912, Revision 6 for My Vision Express® Version 2014!

For complete details on the latest update, review the revised Release Notes for My Vision Express Version 2014 – Build 160912 (Revision 6).

If you have any questions regarding this update, please feel free to visit the My Vision Express Support Central portal online at support.myvisionexpress.com.

If you are in need of assistance during the upgrade process, please call our Support Team at 1-844-450-HELP (4357).


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Feb
13
RELEASE NOTES: My Vision Express Version 2014, Build 160912, Revision 5
Posted by Meghan Modreck on 13 Feb 2017 09:23 AM

We are pleased to announce the updated public release of Build 160912, Revision 5 for My Vision Express® Version 2014!

Some improvements to look forward to with this update:

  • Successfully print a Soft Contact Lens lab copy
  • Manually added 'Exam Categories' will now automatically populate when setting up Exam Questions
  • It is now possible to update the 'Claim Status' for VSP claims that are submitted from the Order module
  • The option to include the patient's 'Primary' and 'Secondary' insurance to the Patient Label layout within Customizer
  • The options 'New Recurring Availability' and 'New Recurring Event' have been removed from the Right-click Menu to avoid changing a recurrence for Resource Availability
  • In the Email Settings, if the username is not a valid email address, the "Reply-to" address will be used to avoid an error message

For complete details on the latest update, review the revised Release Notes for My Vision Express Version 2014 – Build 160912 (Revision 5).

If you have any questions regarding this update, please feel free to visit the My Vision Express Support Central portal online at support.myvisionexpress.com. If you are in need of assistance during the upgrade process, please call our Support Team at 1-844-450-HELP (4357).


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Mar
21
KB Updates
Posted by Claude Arnaud Lavaud on 21 Mar 2016 11:52 AM

How-To Docs

Purchase Order Shortcut

The To Do Button in the Order Module

How to Import Insurance Fee Schedules

2015 Meaningful Use Reports

 

Knowledgebase FAQs

What happened to the 'Lock' option in the Assessment tab?

What happened to the 'Last Exam Date' field?

Is there a way to default the Complaint tab to the 'Questionnaire' view?

Is there a way to transfer the final rx automatically?

Where do I activate the 'Who Is Your Insurance' (WIYI) interface?

Is there a way to view the image next to the patient information at the top of the Exam module?

How can I improve the response time with the Exam module?

What if an insurance fee schedule is not available for import?

 

Videos

Meaningful Use 2016

New Things To See in MVE Webinar

Exam Walkthrough Webinar

How to Import Fee Schedules Webinar

Commonly Used Reports Webinar

Reports Portal Tips and Tricks

Patient Portal Webinar

After Sales Workflow Webinar

Optical Only Workflow Webinar


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Feb
24
RELEASE NOTES: My Vision Express Version 2014, Build 160216, Revision 8
Posted by Michelle Stone on 24 Feb 2016 02:08 PM

We are pleased to to announce the public release of Build 160216 for My Vision Express® Version 2014. For complete details on the latest build, please review the revised release notes for My Vision Express Version 2014 – Build 160216.

If you have any questions regarding this build, please feel free to visit the My Vision Express Support Central portal online at support.myvisionexpress.com. If you are in need of assistance during the upgrade process, please call our Support Team at 1-844-450-HELP (4357).


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Feb
19
Webinar On-Demand: Meaningful Use 2016
Posted by Michelle Stone on 19 Feb 2016 12:41 PM

Our webinar on My Vision Express and Meaningful Use 2016 is available on demand. You can also view or download our Meaningful Use 2016 Objectives document to review at your convenience.


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Feb
19
Webinar On-Demand: New Things To See In MVE!
Posted by Michelle Stone on 19 Feb 2016 12:35 PM

Our webinar showcasing the new features in the latest build of My Vision Express Version 2014 is now available on demand!


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Feb
17
SCHEDULED RELEASE: My Vision Express Cloud
Posted by Michelle Stone on 17 Feb 2016 05:41 PM

Maintenance Details


To all My Vision Express Cloud customers:

As it is our mission to continue to offer you our very best service, we strive to make improvements everyday. As part of our ongoing effort to provide you with the latest software updates, fixes and enhancements we will be performing a new build release for My Vision Express Cloud Version 2014, Build 160216.

Please be reminded that the scheduled My Vision Express Cloud Version 2014 Build Release process will affect users for approximately two hours on Wednesday, February 24, 2016 at the following local time:

  • 1:00 AM to 3:00 AM EST


We appreciate your understanding and apologize for any inconvenience this may cause. If you should have any questions or concerns regarding the scheduled My Vision Express Cloud Version 2014 Build Release, please contact the My Vision Express Support Team toll-free at 1-877-882-7456, extension 7, or email our team at support@myvisionexpress.com for assistance.


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Feb
8
WEBINAR: New Things To See In MVE
Posted by Michelle Stone on 08 Feb 2016 02:44 PM
 
Join us for a preview of what you can expect in our next release of My Vision Express. In this webinar scheduled for Monday, February 15, 2016 at 1:00 PM EST, our expert team will go over our upcoming build and show examples of the new features and enhancements we've made to My Vision Express.
 
Please register for this important webinar by clicking on the link below.
 
 
After registering, you will receive a confirmation email containing information about joining the webinar.
 
We look forward to seeing you at our free preview webinar. If you should have any questions or concerns regarding this webinar, please contact our Professional Services team toll-free at 

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Feb
4
Upcoming Training Webinars: Spring 2016
Posted by Michelle Stone on 04 Feb 2016 03:07 PM

Upcoming Training Webinars: Fall 2015

Learn how to optimize My Vision Express for your practice with our training webinar series. Our Professional Services team will walk you through some of the various modules of our practice management and electronic health records (EHR) software to show how you can improve office efficiency, streamline your practice workflow, and maintain a loyal patient base.

We have several dates and times available for our training webinar series — simply pick from the selection below.

Please note that each webinar will last an hour and include a question and answer session. Also, you will be emailed the following list for your convenience.

 

Training Webinars 

General Operations
Wednesday, February 10, 2016, 11:00 AM EST

Patient Profile Overview: Optical Only
Wednesday, February 10, 2016, 3:00 PM EST

Calendar Overview
Friday, February 12, 2016, 11:00 AM EST

Patient Profile and Calendar Workflow
Friday, February 12, 2016, 3:00 PM EST

Exam Overview
Monday, February 15, 2016, 11:00 AM EST

Technician and Doctor Workflow
Monday, February 15, 2016, 3:00 PM EST

Ask A Trainer
Tuesday, February 16, 2016, 3:00 PM EST

Contact Lens Workflow
Wednesday, February 17, 2016, 11:00 AM EST

Meaningful Use: 2016
Wednesday, February 17, 2016, 3:00 PM EST

Ask A Trainer
Thursday, February 18, 2016, 3:00 PM EST

Processing Orders with Insurance
Friday, February 19, 2016, 11:00 AM EST

Verifying Lab Order Status
Friday, February 19, 2016, 3:00 PM EST

Claim Creation and Submission
Monday, February 22, 2016, 11:00 AM EST

Processing Batch Payments
Monday, February 22, 2016, 3:00 PM EST

Ask A Trainer
Tuesday, February 23, 2016, 3:00 PM EST

How To: Importing Insurance Fee Schedules
Wednesday, February 24, 2016, 11:00 AM EST

How To: Creating Insurance Fee Schedules
Wednesday, February 24, 2016, 3:00 PM EST

Ask A Trainer
Thursday, February 25, 2016, 3:00 PM EST

How To: Performing Daily Closing
Friday, February 26, 2016, 11:00 AM EST

How To: Using Lens On Demand
Friday, February 26, 2016, 3:00 PM EST

Reports Portal Overview
Monday, February 29, 2016, 11:00 AM EST

Inventory Management
Monday, February 29, 2016, 3:00 PM EST

Ask A Trainer
Tuesday, March 1, 2016, 3:00 PM EST

Recalls and Pre-Appointments
Wednesday, March 2, 2016, 11:00 AM EST

Inventory Management
Wednesday, March 2, 2016, 3:00 PM EST

Ask A Trainer
Thursday, March 3, 2016, 3:00 PM EST

General Operations
Friday, March 4, 2016, 11:00 AM EST

Calendar Overview
Friday, March 4, 2016, 3:00 PM EST


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Jan
20
Upcoming Training Webinars: Winter 2016
Posted by Michelle Stone on 20 Jan 2016 04:04 PM

Upcoming Training Webinars: Fall 2015

Learn how to optimize My Vision Express for your practice with our training webinar series. Our Professional Services team will walk you through some of the various modules of our practice management and electronic health records (EHR) software to show how you can improve office efficiency, streamline your practice workflow, and maintain a loyal patient base.

We have several dates and times available for our training webinar series — simply pick from the selection below.

Please note that each webinar will last an hour and include a question and answer session. Also, you will be emailed the following list for your convenience.

Training Webinars 

VSP® Overview
Thursday, January 21, 2016, 11:00 AM EST

Optical-Only Workflow Training
Thursday, January 21, 2016, 3:00 PM EST

Exam Training
Friday, January 22, 2016, 11:00 AM EST

Exam Tips and Tricks
Friday, January 22, 2016, 3:00 PM EST

How to Create and Submit Claims with an Interface
Tuesday, January 26, 2016, 11:00 AM EST

Patient Portal Training
Tuesday, January 26, 2016, 3:00 PM EST

Global Portal: Patient Forms
Wednesday, January 27, 2016, 11:00 AM EST

Exam Training: Canada
Wednesday, January 27, 2016, 3:00 PM EST

OHIP Training
Friday January 29, 2016, 11:00 AM EST

‚ÄčAlberta Training
Friday January 29, 2016, 3:00 PM EST

How to Import Fee Schedules
Monday, February 1, 2016, 11:00 AM EST

How to Create Fee Schedules
Wednesday, February 3, 2016, 11:00 AM EST

After Sales Workflow
Wednesday, February 3, 2016, 3:00 PM EST

Lab Order Status
Friday, February 5, 2016, 11:00 AM EST

Commonly Used Reports
Friday, February 5, 2016, 3:00 PM EST


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