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Aug
8
Built By Request
Posted by MVE Support on 08 Aug 2019 03:49 PM

Thank you so much to everyone that joined us for the 2019 ONE User Summit!  It was great to spend time in the learning lab sharing our knowledge and being able to excite you about what’s to come.  Next years summit will be held in San Antonio, TX.
I hope to see all of you there.

2020 one user summit

One item I shared at the Summit was how our end of year update will be filled with Built-By-Request End of Year Releaseenhancement requests submitted by our users.  However, since we receive so many requests, I would like to have a sense of what is most important to you.  Please use this form prioritize some of the enhancement requests and share your #1 enhancement request.

I know each of you are very busy and I appreciate the fact that you take the time to give us feedback as we move forward.

Have a great day,
Janie Alanna Stryjewski
Product Manager – My Vision Express & myCare MVE
O – 765.252.0845  M – 317.606.5548
janie.stryjewski@eyecareleaders.com


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Aug
7
MVE Support
Posted by MVE Support on 07 Aug 2019 02:14 PM

Dear MVE Client,

We have transitioned from Kayako Help Desk to Salesforce Service Cloud. Just a friendly reminder that as of May 4, 2018, Kayako Help Desk and the chat feature are no longer monitored.

Please contact support at (877) 882-7456 or via email at mvesupport@eyecareleaders.com.

Thank you,
Your MVE Support Team


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Aug
7
Connectivity Issue Resolved
Posted by MVE Support on 07 Aug 2019 09:30 AM
Dear My Vision Express Client,
We apologize for the system issues your practice may have experienced with My Vision Express today. The system is restored and should be fully functional at your practice. Please reply to this message or call our support team if you experience any additional issues.
Support is available at (877) 882-7456 or via email at mvesupport@eyecareleaders.com.
Thank you,
Your MVE Support Team

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Aug
7
Cloud Connectivity Issue
Posted by MVE Support on 07 Aug 2019 08:35 AM
Dear MVE User,
Some of our cloud users may be experiencing issues accessing My Vision Express. We are working diligently to resolve the issue.  We will notify you as soon as the functionality is fully restored.
We appreciate your patience,
Your MVE Support Team

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Jul
31
MVE Support
Posted by MVE Support on 31 Jul 2019 02:16 PM

Dear MVE Client,

We have transitioned from Kayako Help Desk to Salesforce Service Cloud. Just a friendly reminder that as of May 4, 2018, Kayako Help Desk and the chat feature are no longer monitored.

Please contact support at (877) 882-7456 or via email at mvesupport@eyecareleaders.com.

Thank you,
Your MVE Support Team


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Jul
31
Connectivity Issue Resolved
Posted by MVE Support on 31 Jul 2019 09:11 AM
Dear My Vision Express Client,
We apologize for the system issues your practice may have experienced with My Vision Express today. The system is restored and should be fully functional at your practice. Please reply to this message or call our support team if you experience any additional issues.
Support is available at (877) 882-7456 or via email at mvesupport@eyecareleaders.com.
Thank you,
Your MVE Support Team

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Jul
31
Connectivity Issue
Posted by MVE Support on 31 Jul 2019 08:46 AM
Good morning,
Some of our cloud users may be experiencing issues accessing My Vision Express. We are working diligently to resolve the issue.  We will notify you as soon as the functionality is fully restored.
We appreciate your patience,
Your MVE Support Team

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Jul
18
Report Portal Survey Results!
Posted by MVE Support on 18 Jul 2019 06:53 PM

Thank you so much to everyone who took our

Reports Portal Survey!

We had 26 responses and by far the Day Sheet was the daily winner.

DailyReportMetric

It was wonderful to see the reports you find most valuable day to day and get a sense of what reports should be worked on.

Thank you again for your time!  You may see more surveys in the near future.

Your MVE Support Team
mvesupport@eyecareleaders.com
(877) 882-7456


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Jul
8
Issue with our Phone System
Posted by MVE Support on 08 Jul 2019 10:08 AM

red telephone

We are currently experiencing an issue with our phone system. The provider is working to restore services as quickly as possible. In the meantime, please email our support team at mvesupport@eyecareleaders.com

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Jun
19
Report Portal Survey
Posted by MVE Support on 19 Jun 2019 10:26 AM

We’d love your feedback!

We know how important Analytics and Reports are for you and your business and as we look to branch out into new ways to make that better it’s important that we understand how you are using what we have available now.

To help us gather that information, we’ve created a short survey on how you are using the current Report Portal.  If you could take a few minutes to fill it out that information will help us build the next generation of Analytics and Reporting for MVE.MVE Reports Portal

You can use this link or simply scan the QR code with your phone and you’ll be taken to a short questionnaire about how you are currently using the Report Portal.

 Thank you so much for your time,

Your MVE Support Team
mvesupport@eyecareleaders.com
(877) 882-7456


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