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Direct Messages
Posted by MVE Support on 15 Jun 2019 07:21 AM


Please make sure you are using the Direct Message tool to send Referrals.Direct Message Menu Direct Message Inbox

This ensures that a CCD is attached and you get credit on the MIPS RCP Dashboard

Please let us know if you have any questions,

Your MVE Support Team
(877) 882-7456

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Issues with the Phone System
Posted by MVE Support on 14 Jun 2019 12:40 PM

red telephone

We are currently experiencing an issue with our phone system. The provider is working to restore services as quickly as possible. In the meantime, please email our support team at

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ONE User Summit 2019
Posted by MVE Support on 23 May 2019 11:21 AM

one19_logoJOIN US For Our
Second Annual
ONE User Summit!

Gaylord Rockies Resort & Convention Center
August 2 – 4, 2019

Enjoy four sessions specifically created for My Vision Express users as well as eight sessions under the Optical track by well sought-after industry experts.

In addition, our Learning Lab will be staffed all 3 days so you can schedule learning sessions or just stop by with questions.



WillFlanaryWill Flanary, MD is an ophthalmologist, writer, and comedian who moonlights in his free time as “Dr. Glaucomflecken,” a top hat wearing, mustachioed cartoon ophthalmoscope who has become a leading voice in ophthalmology on social media. Effortlessly blending humor with education, Dr. Glaucomflecken has spent the last 5 years informing audiences on a wide range of topics, from navigating the confusing world of over-the-counter eyedrops to the often horrifying consequences of sleeping in contact lenses, all with his characteristic acerbic wit. His writing has been prominently featured on the popular medical satire website as well as KevinMD, The Ophthalmologist and The British Medical Journal. He is a frequent speaker at medical conferences around the country on a variety of topics including ocular trauma, succeeding in private practice, and why you shouldn’t stare at the sun during a solar eclipse.

We hope to see you there,
Your MVE Support Team
(877) 882-7456

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Provide Patient Access
Posted by MVE Support on 24 Apr 2019 11:00 AM


Patient Health Summaries (CCD) are sent to the patient portal when an exam is signed, HOWEVER, the patient has to be marked in the communication section that they have been given access to their portal before this can happen.Portal information provided

If you have questions on this or any other MIPS related measures please don’t hesitate to call or email us for more details.

Thank you,
Your MVE Support Team
(877) 882-7456

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New Client Portal
Posted by MVE Support on 01 Apr 2019 06:27 PM

                           We have a new                           Client Portal

available for our users to view the progress of the items they have submitted to the services team.
Client Portal

If you haven’t had the opportunity to access this new tool please contact the services team for more information.

Thank you,
Your MVE Support Team
(877) 882-7456

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Meet us in the mountains for our second annual ONE User Summit, Aug. 2-4 in Aurora, CO!

We can’t promise you’ll ever see your name in lights, but you can have the chance to FEEL like a celebrity during our ONE User Summit!

Register by March 31st and you’ll be entered to win our VIP celebrity services experience.

Feel like an a-lister when you enjoy benefits such as:
– Advanced check in at the celebrity guest area
– Complimentary 4 PM late check-out
– Complimentary airport transportation
– Welcome amenity sent by Celebrity Services with a welcome letter
– Two celebrity robes in room
– Priority for restaurant seating and expedited room service delivery
– Personal concierge service
– Plus more!


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MVE Support
Posted by MVE Support on 26 Mar 2019 08:46 AM

Dear MVE Client,

We have transitioned from Kayako Help Desk to Salesforce Service Cloud. Just a friendly reminder that as of May 4, 2018, Kayako Help Desk and the chat feature are no longer monitored.

Please contact support at (877) 882-7456 or via email at

Thank you,
Your MVE Support Team
(877) 882-7456

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ROS Tab Issue
Posted by MVE Support on 25 Mar 2019 12:47 PM

Dear MVE Client,

We apologize for the system performance issue your practice is experiencing today. Our development team is working diligently to resolve the ROS Tab issue, and a solution will be deployed tonight. Thank you for your patience as we work on a resolution.

Support is available at (877) 882-7456 or via email at

Please let us know if you have any questions,
Your MVE Support Team

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Vision Expo East 2019
Posted by MVE Support on 05 Mar 2019 01:13 AM

Vision Expo East

is just around the corner.

Come visit the MVE team at

Booth #MS4615


Email us to schedule a meeting with one of our team members or just stop by for a chat or demo of what’s new at MVE.

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License Key Questions
Posted by MVE Support on 02 Mar 2019 11:48 AM

Some of our users have been prompted to enter a license key upon logging into MVE.   regiser MVE

We were made aware of this and have corrected the issue.  You should now be able to log into MVE without this prompt being shown.

However, if you are still having this issue please do not hesitate to call our support team or email us to help you resolve this issue.


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