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Aug
7
Cloud Connectivity Issue
Posted by MVE Support on 07 Aug 2019 08:35 AM
Dear MVE User,
Some of our cloud users may be experiencing issues accessing My Vision Express. We are working diligently to resolve the issue.  We will notify you as soon as the functionality is fully restored.
We appreciate your patience,
Your MVE Support Team

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Jul
31
MVE Support
Posted by MVE Support on 31 Jul 2019 02:16 PM

Dear MVE Client,

We have transitioned from Kayako Help Desk to Salesforce Service Cloud. Just a friendly reminder that as of May 4, 2018, Kayako Help Desk and the chat feature are no longer monitored.

Please contact support at (877) 882-7456 or via email at mvesupport@eyecareleaders.com.

Thank you,
Your MVE Support Team


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Jul
31
Connectivity Issue Resolved
Posted by MVE Support on 31 Jul 2019 09:11 AM
Dear My Vision Express Client,
We apologize for the system issues your practice may have experienced with My Vision Express today. The system is restored and should be fully functional at your practice. Please reply to this message or call our support team if you experience any additional issues.
Support is available at (877) 882-7456 or via email at mvesupport@eyecareleaders.com.
Thank you,
Your MVE Support Team

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Jul
31
Connectivity Issue
Posted by MVE Support on 31 Jul 2019 08:46 AM
Good morning,
Some of our cloud users may be experiencing issues accessing My Vision Express. We are working diligently to resolve the issue.  We will notify you as soon as the functionality is fully restored.
We appreciate your patience,
Your MVE Support Team

Read more »



Jul
18
Report Portal Survey Results!
Posted by MVE Support on 18 Jul 2019 06:53 PM

Thank you so much to everyone who took our

Reports Portal Survey!

We had 26 responses and by far the Day Sheet was the daily winner.

DailyReportMetric

It was wonderful to see the reports you find most valuable day to day and get a sense of what reports should be worked on.

Thank you again for your time!  You may see more surveys in the near future.

Your MVE Support Team
mvesupport@eyecareleaders.com
(877) 882-7456


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Jul
8
Issue with our Phone System
Posted by MVE Support on 08 Jul 2019 10:08 AM

red telephone

We are currently experiencing an issue with our phone system. The provider is working to restore services as quickly as possible. In the meantime, please email our support team at mvesupport@eyecareleaders.com

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Jun
19
Report Portal Survey
Posted by MVE Support on 19 Jun 2019 10:26 AM

We’d love your feedback!

We know how important Analytics and Reports are for you and your business and as we look to branch out into new ways to make that better it’s important that we understand how you are using what we have available now.

To help us gather that information, we’ve created a short survey on how you are using the current Report Portal.  If you could take a few minutes to fill it out that information will help us build the next generation of Analytics and Reporting for MVE.MVE Reports Portal

You can use this link or simply scan the QR code with your phone and you’ll be taken to a short questionnaire about how you are currently using the Report Portal.

 Thank you so much for your time,

Your MVE Support Team
mvesupport@eyecareleaders.com
(877) 882-7456


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Jun
15
Direct Messages
Posted by MVE Support on 15 Jun 2019 07:21 AM

MIPS WORKFLOW REMINDER

Please make sure you are using the Direct Message tool to send Referrals.Direct Message Menu Direct Message Inbox

This ensures that a CCD is attached and you get credit on the MIPS RCP Dashboard

Please let us know if you have any questions,

Your MVE Support Team
mvesupport@eyecareleaders.com
(877) 882-7456


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Jun
14
Issues with the Phone System
Posted by MVE Support on 14 Jun 2019 12:40 PM

red telephone

We are currently experiencing an issue with our phone system. The provider is working to restore services as quickly as possible. In the meantime, please email our support team at mvesupport@eyecareleaders.com

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May
23
ONE User Summit 2019
Posted by MVE Support on 23 May 2019 11:21 AM

one19_logoJOIN US For Our
Second Annual
ONE User Summit!

Gaylord Rockies Resort & Convention Center
August 2 – 4, 2019

Enjoy four sessions specifically created for My Vision Express users as well as eight sessions under the Optical track by well sought-after industry experts.

In addition, our Learning Lab will be staffed all 3 days so you can schedule learning sessions or just stop by with questions.

KEYNOTE SPEAKER

dr-glacomflecken

WillFlanaryWill Flanary, MD is an ophthalmologist, writer, and comedian who moonlights in his free time as “Dr. Glaucomflecken,” a top hat wearing, mustachioed cartoon ophthalmoscope who has become a leading voice in ophthalmology on social media. Effortlessly blending humor with education, Dr. Glaucomflecken has spent the last 5 years informing audiences on a wide range of topics, from navigating the confusing world of over-the-counter eyedrops to the often horrifying consequences of sleeping in contact lenses, all with his characteristic acerbic wit. His writing has been prominently featured on the popular medical satire website gomerblog.com as well as KevinMD, The Ophthalmologist and The British Medical Journal. He is a frequent speaker at medical conferences around the country on a variety of topics including ocular trauma, succeeding in private practice, and why you shouldn’t stare at the sun during a solar eclipse.

We hope to see you there,
Your MVE Support Team
mvesupport@eyecareleaders.com
(877) 882-7456


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