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Mar
16

We are pleased to announce the updated public release of Build 160912, Revision 6 for My Vision Express® Version 2014!

For complete details on the latest update, review the revised Release Notes for My Vision Express Version 2014 – Build 160912 (Revision 6).

If you have any questions regarding this update, please feel free to visit the My Vision Express Support Central portal online at support.myvisionexpress.com.

If you are in need of assistance during the upgrade process, please call our Support Team at 1-844-450-HELP (4357).


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Feb
13
RELEASE NOTES: My Vision Express Version 2014, Build 160912, Revision 5
Posted by Meghan Modreck on 13 Feb 2017 09:23 AM

We are pleased to announce the updated public release of Build 160912, Revision 5 for My Vision Express® Version 2014!

Some improvements to look forward to with this update:

  • Successfully print a Soft Contact Lens lab copy
  • Manually added 'Exam Categories' will now automatically populate when setting up Exam Questions
  • It is now possible to update the 'Claim Status' for VSP claims that are submitted from the Order module
  • The option to include the patient's 'Primary' and 'Secondary' insurance to the Patient Label layout within Customizer
  • The options 'New Recurring Availability' and 'New Recurring Event' have been removed from the Right-click Menu to avoid changing a recurrence for Resource Availability
  • In the Email Settings, if the username is not a valid email address, the "Reply-to" address will be used to avoid an error message

For complete details on the latest update, review the revised Release Notes for My Vision Express Version 2014 – Build 160912 (Revision 5).

If you have any questions regarding this update, please feel free to visit the My Vision Express Support Central portal online at support.myvisionexpress.com. If you are in need of assistance during the upgrade process, please call our Support Team at 1-844-450-HELP (4357).


Read more »



Feb
13

We are pleased to announce the updated public release of Build 160912, Revision 5 for My Vision Express® Version 2014!

Some improvements to look forward to with this update:

  • Successfully print a Soft Contact Lens lab copy
  • Manually added ‘Exam Categories’ will now automatically populate when setting up Exam Questions
  • It is now possible to update the ‘Claim Status’ for VSP claims that are submitted from the Order module
  • The option to include the patient’s ‘Primary’ and ‘Secondary’ insurance to the Patient Label layout within Customizer
  • The options ‘New Recurring Availability’ and ‘New Recurring Event’ have been removed from the Right-click Menu to avoid changing a recurrence for Resource Availability
  • In the Email Settings, if the username is not a valid email address, the “Reply-to” address will be used to avoid an error message

For complete details on the latest update, review the revised Release Notes for My Vision Express Version 2014 – Build 160912 (Revision 5).

If you have any questions regarding this update, please feel free to visit the My Vision Express Support Central portal online at support.myvisionexpress.com. If you are in need of assistance during the upgrade process, please call our Support Team at 1-844-450-HELP (4357).

      


Read more »



Feb
13

We are pleased to announce the updated public release of Build 160912, Revision 5 for My Vision Express® Version 2014!

Some improvements to look forward to with this build:

  • Successfully print a Soft Contact Lens lab copy
  • Manually added ‘Exam Categories’ will now automatically populate when setting up Exam Questions
  • It is now possible to update the ‘Claim Status’ for VSP claims that are submitted from the Order module
  • The option to include the patient’s ‘Primary’ and ‘Secondary’ insurance to the Patient Label layout within Customizer
  • The options ‘New Recurring Availability’ and ‘New Recurring Event’ have been removed from the Right-click Menu to avoid changing a recurrence for Resource Availability
  • In the Email Settings, if the username is not a valid email address, the “Reply-to” address will be used to avoid an error message

For complete details on the latest update, review the revised Release Notes for My Vision Express Version 2014 – Build 160912 (Revision 6).

If you have any questions regarding this update, please feel free to visit the My Vision Express Support Central portal online at support.myvisionexpress.com. If you are in need of assistance during the upgrade process, please call our Support Team at 1-844-450-HELP (4357).


Read more »



Dec
19

We are pleased to announce the updated public release of Build 160912, Revision 4 for My Vision Express® Version 2014.

For complete details on the latest update, review the revised Release Notes for My Vision Express Version 2014 – Build 160912 (Revision 4).

If you have any questions regarding this update, please feel free to visit the My Vision Express Support Central portal online at support.myvisionexpress.com. If you are in need of assistance during the upgrade process, please call our Support Team at 1-844-450-HELP (4357).


Read more »



Dec
9
HCV Web Service Outage – December 11th 2016
Posted by MVE Support on 09 Dec 2016 04:23 PM

Please be advised that HCV Web Service will be unavailable Sunday December 11th from midnight until approximately noon. The Interactive Voice Response (IVR) system will still be functional and can be used in the interim.

For further information

Call: Service Support Contact Centre at 1 800 262-6524

or

Email: SSContactCentre.MOH@ontario.ca


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Nov
23
HOLIDAY SUPPORT: Thanksgiving
Posted by MVE Support on 23 Nov 2016 12:00 PM

Dear My Vision Express Customers,

In observance of the Thanksgiving holiday, all offices will be closed. Customer Support will be limited to connectivity issues on Thursday, November 24th and Friday, November 25th. Normal office hours will resume on Monday, November 28th.  We wish you and your family a very Happy Thanksgiving!

happy-thanksgiving-banners-turkey


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Nov
16
A Message to Customers using the Emdeon Interface
Posted by MVE Support on 16 Nov 2016 08:43 AM

Emdeon is now referred to as “Change Healthcare”. Because of this change, a modification was necessary for the service URL. Please be sure that you are updated to the latest patch so that any submissions to this interface are going to the correct service URL. If you need assistance, please call the Support Department at 1-877-882-7456, option 3. You can also click HERE to submit a ticket for a representative to contact you at a preferred time.


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Nov
8
ATTENTION CLOUD CUSTOMERS USING MAC MACHINES
Posted by MVE Support on 08 Nov 2016 03:35 PM

Any Cloud Users with Mac devices that are experiencing an issue with the Calendar module will need to contact the Support Department. A Support Representative can create a ticket for an advanced technician to address the problem. Please call 1-877-882-7456, option 3 or click HERE to submit a ticket for a faster response time. Thank you for your patience.


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Nov
1

Please click the links below to view new (or updated) articles in the MVE Support Knowledgebase. These articles can be viewed and shared with staff to learn more about the features available in MVE!

MVE and SSRS Reports Reference Sheet

How To Modify the Patient Profile and Communications in Global Portal

How to Create Surveys

Global Portal User Guide

What does the Inventory checkbox do?

How can I disable communications for a specific physician?

How can I view communications that were not sent successfully?


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