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May
10
MVE Cloud Connectivity Issue KB4103727
Posted by MVE Support on 10 May 2018 10:52 AM

A recent Windows 10 update (KB4103727) has been causing issue related to Remote Desktop and RemoteApp connections.

This update must be uninstalled to resolve login issues.

Steps to resolve:

  1. Click the Windows Start button
  2. Type “View your update history” – then select this
  3. Click “Uninstall Updates” – this will open a new window
  4. In the upper-right portion of this window, search for “KB4103727”
  5. Right-click this update and select “Uninstall”
  6. Wait for this to uninstall, then restart the computer before attempting to log into MVE Cloud again.

If you need more assistance with this issue, please contact our Support department at 1-877-882-7456 option 3 or by email at support@myvisionexpress.com


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May
3
MVE Service Cloud Announcement
Posted by MVE Support on 03 May 2018 03:05 PM

Eye Care Leaders is excited to announce the transition of your My Vision Express ticketing system from Kayako Help Desk to Salesforce Service Cloud. Eye Care Leaders is moving in the direction of support teams to be on one unified platform for all service needs in order to provide quicker response times and increased convenience.

Your My Vision Express Support team has already begun this transition. Customer access to the previous ticketing system, Kayako Help Desk, is being disabled, and all new cases will be opened in our new ticketing system. However, you can still view your active tickets in Kayako Help Desk until they are closed.

 Please contact support at (877) 882-7456 or via email at Support@MyVisionExpress.com to open any new tickets or if you have any questions on the new ticketing system.

 

Sincerely,

The My Vision Express Support Team

Support@MyVisionExpress.com

(877) 882-7456


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Apr
30
Immunization Registry Reporting
Posted by MVE Support on 30 Apr 2018 02:44 PM

A new software update is available for My Vision Express users that require Immunization Registry Reporting.    If your clinic utilizes Immunization Registry Reporting through My Vision Express EHR Version 2014 and would like to schedule an update to your software, please contact our installation team at installs@MyVisionExpress.com.


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Apr
26
Patient Communications Setup and Training
Posted by MVE Support on 26 Apr 2018 11:56 AM

 Patient Communications Training

Our webinars are a great way to learn how to maximize the features in My Vision Express, get caught up on recent changes, and train new staff. In this series, My Vision Express will be hosting multiple live group training sessions focused on Patient Communications. We have several dates available for our training series. Register below.

Join us and learn how to:

  • Setup
  • Personalize
  • Utilize Features to Retain Patients 
  • Increase Efficiency Within Your Practice 
  • And Much More

 

Patient Communications Setup and Training
Learn how to set up and personalize Patient Communications
     

Wed May 23rd from 1:00PM to 3:00PM EDT  

Wed Jun 6th from 1:00PM to 3:00PM EDT

Wed Jun 20th from 1:00PM to 3:00PM EDT

                                                                    


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Apr
26
Patient Communications Training
Posted by Theresa Perez on 26 Apr 2018 11:23 AM

 Patient Communications Training

Our webinars are a great way to learn how to maximize the features in My Vision Express, get caught up on recent changes, and train new staff. In this series, My Vision Express will be hosting multiple live group training sessions focused on Patient Communications. We have several dates available for our training series. Register below.

Join us and learn how to:

  • Setup
  • Personalize
  • Utilize Features to Retain Patients 
  • Increase Efficiency Within Your Practice 
  • And Much More

 

Patient Communications Setup and Training
Learn how to set up and personalize Patient Communications

Wed May 9th from 1:00PM to 3:00PM EDT       

Wed May 23rd from 1:00PM to 3:00PM EDT  

Wed Jun 6th from 1:00PM to 3:00PM EDT

Wed Jun 20th from 1:00PM to 3:00PM EDT

                                                                    


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Apr
13
A Message to Local MVE Users with X-Charge:
Posted by MVE Support on 13 Apr 2018 11:06 AM

Dear Valued MVE Customer,

 

We are writing today to inform our X-Charge users about a very important update:

ALL local MVE users will need to install the X-Charge TLS update before April 30th.  This is a very important update for security – you will not be able to transmit charges via X-Charge after April 30th if this update is not completed.

Your MVE support team is here to help you with this quick upgrade.  You may contact us by phone 1-877-882-7456 option 3 or by email at installs@myvisionexpress.com to schedule an appointment.

You may read the X-Charge release here: https://www.openedgepayments.com/xc/update.html.  If you have already completed this upgrade, no further actions are required.

Thank you for your continued patronage,

 

Your MyVisionExpress Technical Support team


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Apr
13
A Message to Local MVE Users with X-Charge:
Posted by Theresa Perez on 13 Apr 2018 10:42 AM

Dear Valued MVE Customer,

 

We are writing today to inform our X-Charge users about a very important update:

ALL local MVE users will need to install the X-Charge TLS update before April 30th.  This is a very important update for security – you will not be able to transmit charges via X-Charge after April 30th if this update is not completed.

Your MVE support team is here to help you with this quick upgrade.  You may contact us by phone 1-877-882-7456 option 3 or by email at installs@myvisionexpress.com to schedule an appointment.

You may read the X-Charge release here:https://www.openedgepayments.com/xc/update.html.  If you have already completed this upgrade, no further actions are required.

 

Thank you for your continued patronage,

 

Your MyVisionExpress Technical Support team

 


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Mar
5
Additional Patient Communications Webinars
Posted by MVE Support on 05 Mar 2018 10:36 AM

 Patient Communications Training

Our webinars are a great way to learn how to maximize the features in My Vision Express, get caught up on recent changes, and train new staff. In this series, My Vision Express will be hosting multiple live group training sessions focused on Patient Communications. We have several dates available for our training series. Register below.

Join us and learn how to:

  • Setup
  • Personalize
  • Utilize Features to Retain Patients 
  • Increase Efficiency Within Your Practice 
  • And Much More

 

Patient Communications Setup and Training
Learn how to set up and personalize Patient Communications

Wed Mar 14th from 1:00PM to 3:00PM EDT       

Wed Mar 28th from 1:00PM to 3:00PM EDT  

Wed Apr 11th from 1:00PM to 3:00PM EDT

Wed Apr 25th from 1:00PM to 3:00PM EDT

                                                                    


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Feb
28
Additional Patient Communications Webinars
Posted by Theresa Perez on 28 Feb 2018 03:27 PM

 Patient Communications Training

Our webinars are a great way to learn how to maximize the features in My Vision Express, get caught up on recent changes, and train new staff. In this series, My Vision Express will be hosting multiple live group training sessions focused on Patient Communications. We have several dates available for our training series. Register below.

Join us and learn how to:

  • Setup
  • Personalize
  • Utilize Features to Retain Patients 
  • Increase Efficiency Within Your Practice 
  • And Much More

 

Patient Communications Setup and Training
Learn how to set up and personalize Patient Communications

Wed Mar 14th from 1:00PM to 3:00PM EDT       

Wed Mar 28th from 1:00PM to 3:00PM EDT  

Wed Apr 11th from 1:00PM to 3:00PM EDT

Wed Apr 25th from 1:00PM to 3:00PM EDT

                                                                    


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Jan
24
Patient Communication Setup and Training Webinars are Back!
Posted by MVE Support on 24 Jan 2018 04:44 PM

 Patient Communications Training

Our webinars are a great way to learn how to maximize the features in My Vision Express, get caught up on recent changes, and train new staff. In this series, My Vision Express will be hosting multiple live group training sessions focused on Patient Communications. We have several dates available for our training series. Register below.

Join us and learn how to:

  • Setup
  • Personalize
  • Utilize Features to Retain Patients 
  • Increase Efficiency Within Your Practice 
  • And Much More

 

Patient Communications Setup and Training
Learn how to set up and personalize Patient Communications

Wed Jan 31st from 1:00PM to 2:00PM EDT       

Wed Feb 14th from 1:00PM to 2:00PM EDT  

Wed Feb 28th from 1:00PM to 2:00PM EDT

                                                                    

Splash1


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