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Mar
21
KB Updates
Posted by Claude Arnaud Lavaud on 21 Mar 2016 11:52 AM

How-To Docs

Purchase Order Shortcut

The To Do Button in the Order Module

How to Import Insurance Fee Schedules

2015 Meaningful Use Reports

 

Knowledgebase FAQs

What happened to the 'Lock' option in the Assessment tab?

What happened to the 'Last Exam Date' field?

Is there a way to default the Complaint tab to the 'Questionnaire' view?

Is there a way to transfer the final rx automatically?

Where do I activate the 'Who Is Your Insurance' (WIYI) interface?

Is there a way to view the image next to the patient information at the top of the Exam module?

How can I improve the response time with the Exam module?

What if an insurance fee schedule is not available for import?

 

Videos

Meaningful Use 2016

New Things To See in MVE Webinar

Exam Walkthrough Webinar

How to Import Fee Schedules Webinar

Commonly Used Reports Webinar

Reports Portal Tips and Tricks

Patient Portal Webinar

After Sales Workflow Webinar

Optical Only Workflow Webinar


Read more »



Oct
1
ICD-10 and MVE
Posted by Claude Arnaud Lavaud on 01 Oct 2015 06:18 PM

ICD-10 Webinar

Click here for a video on ICD-10 Features

 

ICD-10 Common Questions

Q1. Will MVE provide all of the ICD-10 codes?

A1. MVE will provide a comprehensive ICD-10 Code list for ophthalmology and optometry. Any additional codes can be imported from File > Setup > Diagnosis - -Import button

Q2. Will MVE translate the current ICD-9 codes to 10? 

A2. Yes.

Q3. How do I translate my current ICD-9 Codes to ICD-10 Codes?

A3. This is achieved from File > Setup > Company -- System Tab. From the Diagnosis > General section in the Other Settings box. Select ICD10 from the dropdown to translate the current ICD-9 available in MVE to the corresponding 10 codes 

Q4. I do not have my ICD codes linked to the External/Internal tab categories of the EMR. Do I have to manually link them?

A4. Any codes not linked can be manually added to the respective category

However, any customers missing the diagnosis link to the Internal/External categories can request to import the information into their system.

**This will only add the information available in our Demo to the matching records in your system. Any additional categories will have to be linked manually** 

Please contact our Support Desk at 877-882-7456 ext 7 or email support@myvisionexpress.com if you have any questions


Read more »



Jul
24
ICD-10 Common Questions
Posted by Claude Arnaud Lavaud on 24 Jul 2015 06:43 PM

ICD-10 Common Questions

Q1. Can I submit ICD-10 codes to my clearinghouse for testing? 

A1. Yes, you can submit to your clearinghouse from MVE for ICD-10 testing with our next build release

Q2. Will MVE provide all of the ICD-10 codes?

A2. Yes, we will provide the complete ICD-10 Code list. The codes are not available on the current release to prevent users from accidentally submitting 10 codes

Q3. What is the expected release date for the next build?

A3. The next release is scheduled for the month of September

Q4. Will MVE translate the current ICD-9 codes to 10? 

A4. Yes.

Q5. How do I translate my current ICD-9 Codes to ICD-10 Codes?

A5. This is achieved from File > Setup > Company -- System Tab. From the Diagnosis > General section in the Other Settings box. Select ICD10 from the dropdown to translate the current ICD-9 available in MVE to the corresponding 10 codes 

Q6. I do not have my ICD codes linked to the External/Internal tab categories of the EMR. Do I have to manually link them?

A6. Any codes not linked can be manually added to the respective category

However, any customers missing the diagnosis link to the Internal/External categories can request to import the information into their system.

**This will only add the information available in our Demo to the matching records in your system. Any additional categories will have to be linked manually**

Please contact our Support Desk at 877-882-7456 ext 3 if you have any questions


Read more »



Jun
26
Common Questions - 06/26/15
Posted by Claude Arnaud Lavaud on 26 Jun 2015 05:26 PM

Inventory

How do I import Inventory Items?

How do I copy my inventory listing to another location?

When should I synchronize my inventory counts?

Orders

Why is my marketing code not calculating?

How do I process an Insurance Payment?

Why does the Original Payment Amount in Checkout show a different amount than the order?

Insurance

How do I create and submit insurance claims?

Setup

What are the System Requirements for MVE?


Read more »



Jun
12
Common Questions - 06/12/15
Posted by Claude Arnaud Lavaud on 12 Jun 2015 06:04 PM

Patient

How do I set up Patient Communication?

Inventory

How to transfer stocks items from one location to another?

How does deleting an inventory item affect my orders?

Why is my on hand amount not showing the quantity I am expecting to have in stock?

Orders

How do I create an order from an Exam?

Setup

How do I setup security options for my employees?

 

Visit our User Forum at http://mveforum.com/


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May
20
Top Support Questions - May 2015
Posted by Claude Arnaud Lavaud on 20 May 2015 05:00 PM

 

Calendar

How do I view multiple doctors in the Calendar?

Patient/Insurance

Why can't I retrieve a patient's eligibility through Gateway EDI/Trizetto?

Inventory

I cannot create a PO for some inventory items

Why doesn't my item appear after scanning the barcode?

What barcode scanners are compatile with My Vision Express?

General

How do I backup/restore my database?

 

 

 

 

 


Read more »



Apr
30
Top Support Questions - April 2015
Posted by Claude Arnaud Lavaud on 30 Apr 2015 02:29 PM

Email

Q. Why am I no longer able to send out emails from My Vision Express?

Letters

Q. How do I insert a Merge Field in a letter?

Orders

Q. How do I process a Refund using the Checkout module?

Q. How to transfer a credit between orders without using Checkout?

Q. How can I take a deposit on a order?

Insurance - VSP

Q. Why am I not able to pull authorizations for my patients?

Q. Why are the exam benefits not applying to orders?

Insurance - Fee Schedule

Q. Why am I not able to find some lenses in the Insurance Fee Schedule?

Q. How do I setup and use insurance Groups?

Insurance - Claims

Q. Why are the charges not populating on insurance claims?

 


Read more »




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