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My Vision Express News
Posted by MVE Support on 27 Apr 2017 03:22 PM

Patient Communications Training

Our webinars are a great way to learn how to maximize the features in My Vision Express, get caught up on recent changes, and train new staff. In this series, My Vision Express will be hosting two-hour live group training sessions focused on Patient Communications. We have several dates available for our training series. Register below.

Join us and learn how to:

  • Setup
  • Personalize
  • Utilize Features to Retain Patients 
  • Increase Efficiency Within Your Practice 
  • And Much More


CDC: Warehouse Workflow
Wed Jan 3rd from 1:00PM to 2:30PM EDT


A Message to Our Valued Clients:


We are pleased to announce the updated public release of Build 170306, Revision 6. This revision has correct uploaded consent form accessibility. Patient Tracker performance has also been addressed. For complete details on this latest build, review the revised Release Notes for My Vision Express Version – Build 170306 (Revision 6). The update is now available to Cloud and Local/Server users.

Upgrade today by going to the Help option above the toolbar or use the MVE Installers link. If you have any questions regarding this update, feel free to visit the My Vision Express Central portal at For assistance during the upgrade process, please call our Support Team at 1-877-882-7456, Option 3.


Your dedicated team at My Vision Express

News Update

For our My Vision Express Local Customers:

We have identified an issue caused by the new Windows® 10 Anniversary update. The issue will cause the Calendar to crash when attempting to use the  “Print Preview” daily report.  We have identified that it is only being affected by the new Windows® 10 Anniversary. We recommend that local users prolong updating to Windows® 10 Anniversary while we resolve the issue.

If you have any questions or concerns, please contact our My Vision Express Support team at 1-877-882-7456, Option 3 or email Support at

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We are pleased to announce the updated public release of Build 160912, Revision 6 for My Vision Express® Version 2014!

For complete details on the latest update, review the revised Release Notes for My Vision Express Version 2014 – Build 160912 (Revision 6).

If you have any questions regarding this update, please feel free to visit the My Vision Express Support Central portal online at

If you are in need of assistance during the upgrade process, please call our Support Team at 1-844-450-HELP (4357).

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RELEASE NOTES: My Vision Express Version 2014, Build 160912, Revision 5
Posted by Meghan Modreck on 13 Feb 2017 09:23 AM

We are pleased to announce the updated public release of Build 160912, Revision 5 for My Vision Express® Version 2014!

Some improvements to look forward to with this update:

  • Successfully print a Soft Contact Lens lab copy
  • Manually added 'Exam Categories' will now automatically populate when setting up Exam Questions
  • It is now possible to update the 'Claim Status' for VSP claims that are submitted from the Order module
  • The option to include the patient's 'Primary' and 'Secondary' insurance to the Patient Label layout within Customizer
  • The options 'New Recurring Availability' and 'New Recurring Event' have been removed from the Right-click Menu to avoid changing a recurrence for Resource Availability
  • In the Email Settings, if the username is not a valid email address, the "Reply-to" address will be used to avoid an error message

For complete details on the latest update, review the revised Release Notes for My Vision Express Version 2014 – Build 160912 (Revision 5).

If you have any questions regarding this update, please feel free to visit the My Vision Express Support Central portal online at If you are in need of assistance during the upgrade process, please call our Support Team at 1-844-450-HELP (4357).

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90 Day Reporting Period Announced
Posted by Claude Arnaud Lavaud on 12 Oct 2015 12:25 PM

The Centers for Medicare and Medicaid services and ONC released the final rule for the Meaningful Use Stage 3 and 2015 rules. Participating eligible providers will be able to report a 90 day reporting period in 2015. The 90 day reporting period will be for all providers in 2015 and for new providers joining the program in 2016 and 2017. The attestation deadline is scheduled for February 29, 2016 with a chance of an extension. 

In addition to the 90 day reporting period, two objectives in Stage 2 have been changed:

Stage 2 Core 7(b) used to require providers to instruct more than 5% of their patients to view and download their clinical summaries during the reporting period. The new rule now only requires provider to have at least one patient to view and download their clinical summary. 

Stage 2 Core 17  required providers to receive a secure message from more than 5% of their patients during the reporting period. This objective has been changed to no longer requiring patients sending a secure message but to have the capability of secure messaging enabled during the reporting period. 

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Eyefinity/VSP Interface - Commercial and Government Claims
Posted by Claude Arnaud Lavaud on 30 Sep 2015 08:46 AM

As of October 1, 2015 Government and Commercial claims feature will be discontinued with the Eyefinity/VSP Interface.

Effective immediately, support for Government and Commercial claims is no longer available if using the integration to process those claims.

VSP Authorizations, Claims, and Private Pay lab orders are still available for use with the integration.

All Government and Commercial claims should be filed directly through

Please reach out to Eyefinity's Customer Care at 800-942-5353 for any questions on how to file directly from


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Need Meaningful Use Compliant Backups?
Posted by Michelle Stone on 28 Oct 2014 04:03 PM
Need Meaningful Use Compliant Backups?
cloud backup service to the healthcare industry
Your expertise is caring for your patients. Our expertise is caring for critical healthcare data. Let DataHEALTH® take care of the Meaningful Use Recommendations for your backup so you can focus your attention on your patients.
Meaningful Use Backup Recommendations DataHEALTH
Files identified as critical are documented and listed in the backup configuration. YES
Backup schedule is timely and regular. YES
Every backup run is tested for its ability to restore the data accurately. YES
Backup media is physically secured. YES
Backup media stored offsite is encrypted. YES
Backup media is made unreadable before disposal. YES
Multiple backups are retained as a failsafe. YES
DataHEALTH is the leading provider of cloud data backup, storage, and recovery to the healthcare industry nationwide. DataHEALTH has been providing peace of mind since 2000 and is the ONLY cloud backup provider to be fully accredited as an URAC HIPAA Security Business and Covered Entity Associate. In addition, DataHEALTH is the first cloud backup provider to be NIST FIPS140-2 encryption certified.
Contact DataHEALTH Today!
1000 Carter Ave., 2nd Floor Ashland, KY 41101 |  1-888-656-3282   |

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We are proud to announce that we have been included in this year's Inc. magazine 5000 list as one of the fastest growing private companies in America for the third straight year.

More importantly, we want to THANK YOU for making it possible! It is because of our customers that we continue to grow. 
As we move forward, we look to improve all aspects of the software and make it better than ever!
In fact, to aid in this effort, we've moved to a larger location and nearly doubled our support and training staff, have added to the programming and development teams, and we plan on continuing our efforts to acquire the best minds in the industry to help support you.
Support Central Changes
Improved Appearance
Support Central has a brand new look.
Better Search
The search feature is now powered by Google, making it easier to find the relevant search results you're looking for. 

New Number
There's a new toll-free number you can use to reach us that is easier to remember and connects you directly to support. You can now call 844-450-HELP (4357).
Head to to check out our changes.
New Video Tutorials
Meaningful Use
There are quite a few new videos covering various Meaningful Use topics such as computerized physician order entry (CPOE) for both stage 1 and stage 2 as well as achieving compliance with objectives for patient electronic access (Stage 2, Core 7) and electronic notes (Stage 2, Menu 2). Click here to view the Meaningful Use updates.

Patients Module
There's a new video available that details how to use the patients module. Click here to watch it.
Patient Portal (Cloud Customers Only)
If you need help setting up and using your patient portal, click here to view a video guide that takes you through all the steps.
New Knowledgebase Articles
The knowledgebase is a resource to finding all the answers to questions you may have on setting up, using, and troubleshooting My Vision Express. Several articles are added every week by our support, implementation, and training staff.
The latest articles include:
We're Social
We're not exactly new to Social Media but now we look better! Find us on Facebook, Twitter, LinkedIn, Google+, and YouTube:
Like us on Facebook Follow us on Twitter View our profile on LinkedIn Find us on Google+ View our videos on YouTube
Hope to "see" you around!
Your My Vision Express Team
In This Issue
Community Forum

Post your questions and have them answered by other My Vision Express users like yourself. 

You can also contribute by posting your own tricks, tips, and solutions.


Join in on the discussion today by clicking here.

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Dedicated Cloud Connectivity Queue - Option 5
Posted by Kornika King, COA on 14 Aug 2014 10:47 AM

Cloud Customers, 

In our mission to offer you the highest level of service and performance, we have built a dedicated team of Cloud Support professionals to contact directly for any related connectivity issues. 
Remember Option 5
For connectivity related issues call 877.882.7456, press 3 for Support, then press 5 for Connectivity.
The My Vision Express Cloud Support Team is available during the following hours: 
Regular Support Central Buisness Hours: 
Monday - Friday: 8:30am to 7pm EST
Extended Cloud Support Hours:
Monday - Friday: 7pm to 9pm EST
Saturday & Sunday: 9am to 5pm EST
If you have any questions or concerns regarding Cloud Connectiviy, please contact the Cloud Support Team at 877.882.7456, option 3, then dial option 5 or email for assistance.


The My Vision Express Cloud Support Team

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Knowledgebase, User Groups, and Help File
Posted by Kornika King on 01 Aug 2014 11:16 AM


The User Group is a forum where you can post your questions and have them answered by other My Vision Express users like yourself.
You can also contribute by posting your own tricks, tips, and solutions.

Join in on the discussion today by clicking here.

We re always available to answer your questions. Reach our support staff at 877.882.7456 extension 3 or via email at


  1. How do I link a service and diagnosis codes to my stamps in the EMR?
  2. Are there any document images available so that I may perform an exam and later enter the information?

  3. How do I access a report that will show my taxes from month to month?

  4. How can I add different options to my "Claim Status" drop down menu?

  5. Where can I view the employees' remake/reprocess report?


  1. How to Setup E-Prescribe in My Vision Express

  2. How to Setup Ghostscript PDF Printer

  3. VSP Authorization Error: “Your practice does not participate in this patient’s plan.”

  4. How to View Orders with Write-off Type Payments for a Specific Day

  5. VSP Authorization Error: “ID and Password are Incorrect”


You can push F1 on your keyboard from anywhere within My Vision Express to access the help file which will give you access to the materials that may help you find the answers you are looking for!

Read more »

Meaningful Use of Certified EHR Technology with My Vision Express
Posted by David Vega on 24 Jan 2012 02:07 PM

mu header

Meaningful Use of Certified EHR Technology with My Vision Express*

Checklist for Stage 1 of the Medicaid and Medicare EHR Incentive Programs

According to the provisions of the HITECH Act, eligible professionals (EPs) that participate in the Medicare and Medicaid programs can qualify for incentive payments if they adopt and successfully demonstrate meaningful use of certified electronic health record (EHR) technology. EPs that use My Vision Express can use this checklist to make sure that they are following the proper course of action to obtain their incentive payments.

Step 1: CMS Registration

EPs must register for the EHR incentive programs with the Medicare and Medicaid EHR Incentive Program Registration and Attestation system at:

In order to complete the registration process, you will need a 15-digit Certification ID number that is unique to your EHR solution. For My Vision Express, that EHR Certification ID number is:


Step 2: Requirements for Meaningful Use

During Stage 1 of the Medicare and Medicaid incentive programs, EPs must comply with 20 objectives: 15 from a “core set”, plus 5 that they must select from a “menu set” of 10 objectives. The EHR reporting period for an EP's first year is any continuous 90-day period within the calendar year. In subsequent years, the EHR reporting period for EPs is the entire calendar year. A detailed description of the 20 meaningful use objectives and how MVE provides for them can be found in the Meaningful Use Guidelines for MVE at:

Meaningful Use Guide 

In order to comply with some of those objectives, you will need to do as follows:

Sign up for MVE’s e-Prescribe program. This is required to comply with the following objectives:

    • Drug Interactions Check
    • e-Prescribing
    • Medication Allergy List
    • Drug Formulary Checks
    • Medication Reconciliation

Existing MVE customers should contact a New Client Specialist at 877-882-7456 ext. 716 to subscribe to the e-Prescribe program. Prospective customers should ask their Account Manager in the Sales Department (877-882-7456 Option 2) about e-Prescribe.

Request an Organization ID (OID) from the HL7 organization. This complies with the following objectives: 

    • Electronic Copy of Health Information
    • Electronic Exchange of Clinical Information
    • Clinical Summaries
    • Transition of Care Summary

The OID allows EPs to export patient health data in CCD (Continuity of Care Document) format. These CCD files can be used to exchange information between providers or to upload the patient’s information to a personal health record (PHR) service. They can also be provided to the patient directly. Instructions to obtain an OID can be found at:

            How to Request a New OID 

Register for Microsoft HealthVault. EPs choosing Patient Electronic Access as one of the 5 objectives from the “menu set” during Stage 1 will need to register with the My Vision Chart web portal and Microsoft HealthVault. Instruction on how to accomplish this can be found at:

 How to Register Microsoft HealthVault

Step 3: Attestation

After meeting meaningful use for the reporting period, EPs will need to login to the Medicare and Medicaid EHR Incentive Program Registration and Attestation system at:

A comprehensive guide on the attestation process can be obtained at:

The incentive payment should arrive approximately 4 to 8 weeks after the EP successfully attests to have demonstrated meaningful use of certified EHR technology. Payment is withheld until the EP meets the $24,000 threshold in allowed charges.

* This Complete EHR is 2011/2012 compliant and has been certified by an ONC-ATCB in accordance with the applicable certification criteria adopted by the Secretary of Health and Human Services. This certification does not represent an endorsement by the U.S. Department of Health and Human Services or guarantee the receipt of incentive payments.





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