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Apr
27
My Vision Express News
Posted by MVE Support on 27 Apr 2017 03:22 PM

A Message to our Valued Customers:

In observance of the Thanksgiving, My Vision Express will be closed for the holiday. Customer Support will be limited to connectivity issues on Thursday, November 23rd, and Friday, November 24th. Regular office hours will resume on Monday, November 27th.  We wish you and your family a very Happy Thanksgiving!

happy-thanksgiving-banners-turkey

Patient Communications Training

Our webinars are a great way to learn how to maximize the features in My Vision Express, get caught up on recent changes, and train new staff. In this series, My Vision Express will be hosting two-hour live group training sessions focused on Patient Communications. We have several dates available for our training series. Register below.

Join us and learn how to:

  • Setup
  • Personalize
  • Utilize Features to Retain Patients 
  • Increase Efficiency Within Your Practice 
  • And Much More

Doctor & Technician Workflow
Wed Nov 8th from 1:00PM to 1:30PM EDT

 

Patient Communications Group Training
Wed Nov 15th from 1:00PM to 3:00PM EDT

 


A Message to Our Valued Clients:

REVISION 6 RELEASE NOW AVAILABLE

We are pleased to announce the updated public release of Build 170306, Revision 6. This revision has correct uploaded consent form accessibility. Patient Tracker performance has also been addressed. For complete details on this latest build, review the revised Release Notes for My Vision Express Version – Build 170306 (Revision 6). The update is now available to Cloud and Local/Server users.

Upgrade today by going to the Help option above the toolbar or use the MVE Installers link. If you have any questions regarding this update, feel free to visit the My Vision Express Central portal at support.myvisionexpress.com. For assistance during the upgrade process, please call our Support Team at 1-877-882-7456, Option 3.

Sincerely,

Your dedicated team at My Vision Express


News Update

For our My Vision Express Local Customers:

We have identified an issue caused by the new Windows® 10 Anniversary update. The issue will cause the Calendar to crash when attempting to use the  “Print Preview” daily report.  We have identified that it is only being affected by the new Windows® 10 Anniversary. We recommend that local users prolong updating to Windows® 10 Anniversary while we resolve the issue.

If you have any questions or concerns, please contact our My Vision Express Support team at 1-877-882-7456, Option 3 or email Support at Support@myvisionexpress.com.


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Apr
24
Upcoming Webinar Series
Posted by MVE Support on 24 Apr 2017 12:29 PM

 

Increase Efficiency with Global Portal
Learn how the Global Portal can save time and reduce data entry

Wed May 31st from 1:00PM to 1:30PM EDT

 

Patient Communications Setup
Learn how to set up and personalize Patient Communications
Wed Jun 7th from 1:00PM to 1:30PM EDT       

Grow Your Practice with Patient Communications
How to utilize the features in Patient Communications to retain your patients and grow your business

Wed Jun 14th from 1:00PM to 1:30PM EDT

 

How to Develop Your Brand with Patient Communications
Learn how to create and maintain your brand image with Patient Communications

Wed Jun 21s from 1:00PM to 1:30PM EDT


Read more »



Mar
16

We are pleased to announce the updated public release of Build 160912, Revision 6 for My Vision Express® Version 2014!

Some improvements to look forward to with this build:

  • Successfully print a Soft Contact Lens lab copy
  • Manually added ‘Exam Categories’ will now automatically populate when setting up Exam Questions
  • It is now possible to update the ‘Claim Status’ for VSP claims that are submitted from the Order module
  • The option to include the patient’s ‘Primary’ and ‘Secondary’ insurance to the Patient Label layout within Customizer
  • The options ‘New Recurring Availability’ and ‘New Recurring Event’ have been removed from the Right-click Menu to avoid changing a recurrence for Resource Availability
  • In the Email Settings, if the username is not a valid email address, the “Reply-to” address will be used to avoid an error message

For complete details on the latest update, review the revised Release Notes for My Vision Express Version 2014 – Build 160912 (Revision 6).

If you have any questions regarding this update, please feel free to visit the My Vision Express Support Central portal online at support.myvisionexpress.com. If you are in need of assistance during the upgrade process, please call our Support Team at 1-844-450-HELP (4357).


Read more »



Mar
16

We are pleased to announce the updated public release of Build 160912, Revision 6 for My Vision Express® Version 2014!

For complete details on the latest update, review the revised Release Notes for My Vision Express Version 2014 – Build 160912 (Revision 6).

If you have any questions regarding this update, please feel free to visit the My Vision Express Support Central portal online at support.myvisionexpress.com.

If you are in need of assistance during the upgrade process, please call our Support Team at 1-844-450-HELP (4357).


Read more »



Feb
13
RELEASE NOTES: My Vision Express Version 2014, Build 160912, Revision 5
Posted by Meghan Modreck on 13 Feb 2017 09:23 AM

We are pleased to announce the updated public release of Build 160912, Revision 5 for My Vision Express® Version 2014!

Some improvements to look forward to with this update:

  • Successfully print a Soft Contact Lens lab copy
  • Manually added 'Exam Categories' will now automatically populate when setting up Exam Questions
  • It is now possible to update the 'Claim Status' for VSP claims that are submitted from the Order module
  • The option to include the patient's 'Primary' and 'Secondary' insurance to the Patient Label layout within Customizer
  • The options 'New Recurring Availability' and 'New Recurring Event' have been removed from the Right-click Menu to avoid changing a recurrence for Resource Availability
  • In the Email Settings, if the username is not a valid email address, the "Reply-to" address will be used to avoid an error message

For complete details on the latest update, review the revised Release Notes for My Vision Express Version 2014 – Build 160912 (Revision 5).

If you have any questions regarding this update, please feel free to visit the My Vision Express Support Central portal online at support.myvisionexpress.com. If you are in need of assistance during the upgrade process, please call our Support Team at 1-844-450-HELP (4357).


Read more »



Feb
13

We are pleased to announce the updated public release of Build 160912, Revision 5 for My Vision Express® Version 2014!

Some improvements to look forward to with this update:

  • Successfully print a Soft Contact Lens lab copy
  • Manually added ‘Exam Categories’ will now automatically populate when setting up Exam Questions
  • It is now possible to update the ‘Claim Status’ for VSP claims that are submitted from the Order module
  • The option to include the patient’s ‘Primary’ and ‘Secondary’ insurance to the Patient Label layout within Customizer
  • The options ‘New Recurring Availability’ and ‘New Recurring Event’ have been removed from the Right-click Menu to avoid changing a recurrence for Resource Availability
  • In the Email Settings, if the username is not a valid email address, the “Reply-to” address will be used to avoid an error message

For complete details on the latest update, review the revised Release Notes for My Vision Express Version 2014 – Build 160912 (Revision 5).

If you have any questions regarding this update, please feel free to visit the My Vision Express Support Central portal online at support.myvisionexpress.com. If you are in need of assistance during the upgrade process, please call our Support Team at 1-844-450-HELP (4357).

      


Read more »



Feb
13

We are pleased to announce the updated public release of Build 160912, Revision 5 for My Vision Express® Version 2014!

Some improvements to look forward to with this build:

  • Successfully print a Soft Contact Lens lab copy
  • Manually added ‘Exam Categories’ will now automatically populate when setting up Exam Questions
  • It is now possible to update the ‘Claim Status’ for VSP claims that are submitted from the Order module
  • The option to include the patient’s ‘Primary’ and ‘Secondary’ insurance to the Patient Label layout within Customizer
  • The options ‘New Recurring Availability’ and ‘New Recurring Event’ have been removed from the Right-click Menu to avoid changing a recurrence for Resource Availability
  • In the Email Settings, if the username is not a valid email address, the “Reply-to” address will be used to avoid an error message

For complete details on the latest update, review the revised Release Notes for My Vision Express Version 2014 – Build 160912 (Revision 6).

If you have any questions regarding this update, please feel free to visit the My Vision Express Support Central portal online at support.myvisionexpress.com. If you are in need of assistance during the upgrade process, please call our Support Team at 1-844-450-HELP (4357).


Read more »



Dec
19

We are pleased to announce the updated public release of Build 160912, Revision 4 for My Vision Express® Version 2014.

For complete details on the latest update, review the revised Release Notes for My Vision Express Version 2014 – Build 160912 (Revision 4).

If you have any questions regarding this update, please feel free to visit the My Vision Express Support Central portal online at support.myvisionexpress.com. If you are in need of assistance during the upgrade process, please call our Support Team at 1-844-450-HELP (4357).


Read more »



Dec
9
HCV Web Service Outage – December 11th 2016
Posted by MVE Support on 09 Dec 2016 04:23 PM

Please be advised that HCV Web Service will be unavailable Sunday December 11th from midnight until approximately noon. The Interactive Voice Response (IVR) system will still be functional and can be used in the interim.

For further information

Call: Service Support Contact Centre at 1 800 262-6524

or

Email: SSContactCentre.MOH@ontario.ca


Read more »



Nov
23
HOLIDAY SUPPORT: Thanksgiving
Posted by MVE Support on 23 Nov 2016 12:00 PM

Dear My Vision Express Customers,

In observance of the Thanksgiving holiday, all offices will be closed. Customer Support will be limited to connectivity issues on Thursday, November 24th and Friday, November 25th. Normal office hours will resume on Monday, November 28th.  We wish you and your family a very Happy Thanksgiving!

happy-thanksgiving-banners-turkey


Read more »




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